Operations Manager - Distribution

Restaurant Technologies•Greensboro, NC

1d•Onsite

About The Position

The Operations Manager, Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team, this role contributes to the success of the entire operation - not just distribution, by ensuring safe, efficient, and reliable execution of delivery services. This role leads the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes, operational excellence, and financial performance. The Operations Manager, Distribution builds high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards across safety, service, and quality. In partnership with the General Manager, this role is accountable for achieving depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment.

Requirements

2-4 years of experience in operations, distribution, logistics, or a route-based environment
Experience leading people, teams, or daily operations (formal or informal leadership)
Ability to coach, develop, and hold frontline employees accountable
Comfortable working in a fast-paced, hands-on environment
Basic understanding of safety practices and regulated environments
Ability to use data and metrics to manage performance and solve problems
Willingness to lead from the front and be actively engaged in daily operations
High school diploma or equivalent required

Nice To Haves

1-2+ years of direct people management experience
Experience in logistics, delivery, or route-based distribution environments
Familiarity with DOT compliance, regulations or driver-based operations
Experience managing scheduling, labor, or workforce planning
Experience using KPIs to drive performance (productivity, safety, service)
Bachelor’s degree or equivalent experience

Responsibilities

Lead and develop a high-performing team through coaching, accountability, recognition, documentation and ongoing development while maintaining strong engagement and retention
Build leadership capability within the team through coaching, and talent development
Foster a safety-first culture by implementing and enforcing safety policies, procedures, and regulatory compliance (OSHA, DOT, and company standards)
Actively coach team members to reinforce safe driving behaviors and operational discipline
Drive workforce planning including recruiting, hiring, onboarding, scheduling and time management, performance management, and retention to ensure operational readiness
Oversee fleet performance and maintenance to support distribution execution
Ensure completion of pre- and post-trip inspections, preventative maintenance, and monitoring of uptime/downtime metrics along with performing fleet walks
Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations
Partner cross-functionally to resolve issues and support customer retention
Oversee distribution execution including delivery of fresh cooking oil and collection of used cooking oil across assigned routes
Ensure high service levels, route efficiency, and consistent operational performance
Perform timely route reconciliation to ensure accurate delivery volumes are captured, billed, and invoiced to customers correctly
Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with customer demand
Ensure accurate inventory to support operations and customer demand, including routine cycle counts, and coordination of tanker delivery schedules to maintain proper supply levels and ensure the depot can receive and process deliveries efficiently
Partner with the General Manager to achieve depot financial performance and key KPIs
Drive productivity, cost discipline, and continuous improvement across operations