Distribution Sales Operations Manager

Ericsson • Panama City Beach, FL

11h • Remote

About The Position

As we expand our global distribution network, our current processes and tools need modernization. Currently, much of our distributor operations rely on spreadsheets and email, which creates administrative overhead, data inconsistencies, and delays that impact our ability to serve the channel effectively. This role addresses these challenges. The Distribution Operations Manager will identify inefficiencies in time, cost, and accuracy across our global distributor relationships, develop business cases for improvement, and implement solutions that modernize our operations. As we connect our systems directly with distribution partners, this position will lead business transformation, ensuring proper data flow and building an operational foundation that supports growth in both the 2-tier resell and carrier channels. This role will impact Sales, Finance, Supply Chain, and strengthen our distributor partnerships worldwide.

Requirements

• 3-5 years of experience in distribution operations, channel operations, or sales operations at a product manufacturer or technology company
• Track record of improving complex, multi-party operational workflows with measurable results
• Experience working within a 2-tier resell channel with understanding of how distributors, resellers, and manufacturers interact commercially and operationally
• Ability to build business cases and influence senior stakeholders to prioritize operational investment
• Experience navigating cross-functional projects involving Sales, IT, Finance, and Supply Chain
• Working knowledge of Salesforce and D365 at a business/data level, with ability to define requirements and collaborate with IT teams
• Conceptual understanding of business-to-business data exchange methods like EDI and API integrations
• Ability to operate globally and adapt to regional differences in distribution operations
• Strong influencing skills, as this is an individual contributor role in a growing organization

Nice To Haves

• Experience in IT hardware, networking, cellular, or IoT device manufacturing
• carrier or telecom channel experience
• direct experience establishing distributor integrations or implementing new operational standards across a distributor network

Responsibilities

• Analyze and improve operational workflows between the company and its global distributor network across Americas, EMEA, and APAC regions
• Develop business cases for process improvement projects and advocate for internal funding and prioritization
• Manage approved initiatives from planning through implementation and measure outcomes
• Define data sharing requirements between our Salesforce and D365 systems and distributor ERP/EDI environments, and partner with IT to execute these requirements while collaborating with Privacy, Compliance, and Legal teams
• Establish scalable, repeatable frameworks for business-to-business data connectivity as we transition from spreadsheet and email-based processes

Benefits

• Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
• We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
• New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees