Dispatch Manager

TRAXX Coachlines Ltd•Edmonton, AB

1d•Onsite

About The Position

Join TRAXX as our Manager, Dispatch and Service Delivery, where you will lead the team that keeps our operations moving safely, reliably, and with a strong customer focus. This role is ideal for a transportation professional who is calm under pressure, enjoys solving complex operational challenges, and takes pride in delivering safe, reliable, and customer-focused service. In this role, you will report to the Co-Chief Operating Officers and lead the Dispatch Team while partnering closely with Operations, Safety, Maintenance, Sales, Finance, and Driver Leadership. Your work will help ensure that what is sold, planned, and delivered stays aligned across the business, making this a central role in service execution, resource planning, operational communication, service recovery, and continuous improvement.

Requirements

7+ years of experience in transportation dispatch, operational scheduling, logistics, or a related operations environment.
3+ years of leadership experience managing operational teams in a fast-paced, service-driven environment.
Strong knowledge of charter, scheduled, contract, industrial transportation, tourism, passenger transportation, logistics, or other service-based operations.
Proven ability to make sound operational decisions, prioritize competing demands, and balance customer commitments with service delivery requirements.
Excellent communication and relationship-building skills, with the ability to collaborate effectively across departments and lead through influence.
A customer-focused mindset with a commitment to delivering safe, reliable, and exceptional service.
Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, and implement improvements that enhance performance.
Proficiency with dispatch, scheduling, or transportation management systems, along with Microsoft Office applications, including Excel, Outlook, and Teams.

Nice To Haves

Familiarity with transportation networks throughout Western Canada and the Northwestern United States is considered an asset.

Responsibilities

Lead daily dispatch operations, scheduling activities, and service coverage across all operating divisions
Develop, coach, and lead a high-performing Dispatch Team by fostering accountability, continuous training, and exceptional service standards.
Optimize fleet and motorcoach operator utilization to ensure safe, efficient, and reliable service delivery.
Direct service recovery efforts during operational disruptions, irregular operations, and customer-impacting events to minimize service interruptions
Monitor, analyze, and report on key operational performance indicators, including on-time performance, service reliability, fleet utilization, service failures, and dispatch productivity.
Collaborate with Sales, Operations, Maintenance, Safety, Finance, and Driver Leadership to ensure seamless operational execution and communication.
Champion continuous improvement initiatives that enhance scheduling practices, dispatch workflows, communication, reporting, and the effective use of technology.