Dispatch Manager

Quikrete Heavy Construction Materials•Sulphur Springs, TX

2d•Onsite

About The Position

We are looking for a Dispatch Manager to join our team in Sulphur Springs, Texas. As a Dispatch Manager with Quikrete Heavy Construction Materials, you will be responsible for all dispatch operations, supervise dispatch personnel and assuring that the most efficient and cost-effective processes are being used. This position will also be responsible managing the timely delivery of concrete from plant locations to job sites according to customer requests and expectations.

Requirements

Previous dispatch experience in construction materials preferred
Thorough knowledge of D.O.T. regulations and a proven ability to maintain a safe transportation operation
Record of improving work processes to ensure the highest standards of quality, efficiency and profitability
Excellent communication, organizational, supervisory and planning skills required
Knowledge of Microsoft Office including Excel, Word, Outlook, etc.

Responsibilities

Supervise and provide leadership to build and maintain a strong dispatch department through effective communications, hiring, training, coaching, counseling, appraising, developing, and succession planning.
Continually assess the service level and provide recommendations regarding opportunities to improve operational performance.
Oversee the efficient movement of trucks between assigned plants within a shipping area while effectively communicating with dispatchers in order to meet the needs of an entire market area.
Review orders in the system for proper mix design, travel times, correct job start times, and job or customer specific needs.
Communicate with customers to provide information regarding the company’s ability to meet expected delivery times and handles any questions or concerns.
Manage dispatch personnel to ensure the timely distribution and delivery of concrete according to customer needs and requirements.
Provide information and training to dispatch personnel to ensure timely and accurate feedback to customers and plant locations.
Work closely with the sales department to ensure equipment and material availability for specific projects and jobs.
Analyze and review yardage and delivery reports to ensure optimum asset utilization.
Communicate with mixer drivers, plant managers, production managers and operations manager on a regular basis to avoid or address issues, concerns or problems.
Monitor fleet status to ensure customer satisfaction and maximum equipment and labor utilization.
Work closely with operations to ensure drivers are following company, local, state and federal safety and DOT guidelines, regulations and policies.
Adjust dispatch schedule as needed to reflect current and accurate information.
Other duties as assigned.
Ability to work fluctuating hours in accordance with customer needs, including Saturdays as required by business needs.