Dispatch Manager

Nevoya

About The Position

Nevoya is seeking an experienced Dispatch Manager to lead our team of Dispatchers while remaining hands on with real time freight operations when the business needs it. This role owns the overall performance of the dispatch function, ensuring loads move on time, drivers are supported, and service levels stay high across our electric trucking fleet. You will set daily priorities, coach dispatchers through complex or escalated situations, and step directly into the dispatch seat during peak volume, callouts, or urgent operational issues. The ideal candidate has a strong dispatch background and is equally comfortable managing people and managing freight. You should be a natural problem solver who can coach others to make sound decisions while also being willing to jump in and make those decisions yourself when time is short. This role requires someone who can balance the big picture, staffing, KPIs, process improvement, with the granular reality of moving loads, planning EV charging, and keeping drivers compliant and informed. Success in this role means a dispatch team that runs smoothly with minimal escalations, consistently meets operational targets, and can flex to handle unexpected disruptions without missing a beat.

Requirements

4+ years of logistics or dispatch experience, including experience leading or mentoring others
Proven ability to manage a team while remaining hands on with day to day dispatch work
Strong working knowledge of freight industry standards, processes, and compliance requirements
Intermediate to advanced IT proficiency and comfort with logistics and dispatch technology platforms
Strong written and verbal communication skills in English
Demonstrated ability to resolve complex operational issues independently and under time pressure
Experience setting and tracking KPIs and holding a team accountable to targets
Adaptability to fast changing priorities, processes, and policies
Strong organizational and prioritization skills, especially when managing multiple concurrent issues

Nice To Haves

Prior experience managing dispatch operations for an EV or sustainable transportation fleet
Familiarity with dispatch and tracking platforms
Experience coordinating dispatch teams or freight movement across multiple time zones

Responsibilities

Manage, coach, and develop a team of Junior and Senior Dispatchers, including performance feedback and skill building
Set daily and weekly dispatch priorities and workload distribution across the team
Step in to personally assign and coordinate loads, manage schedules, and troubleshoot issues during high volume periods, callouts, or urgent situations
Serve as the escalation point for issues dispatchers cannot resolve independently
Communicate with drivers, brokers, and vendors to resolve complex scheduling, routing, or compliance issues
Monitor Hours of Service compliance across the fleet and ensure the team is enforcing it consistently
Oversee EV charge planning strategy to prevent delivery delays across the fleet
Review and maintain accuracy of dispatch systems and TMS data across the team
Track, analyze, and report on team level KPIs including on-time rates, empty miles percentage, load assignment turnaround, and compliance scores
Identify trends in operational issues and drive process improvements to prevent recurrence
Build and update dispatch policies and standard operating procedures as needed
Support hiring, onboarding, and training of new dispatchers
Partner with Operations leadership on staffing needs, shift coverage, and scheduling
Ensure smooth shift handoffs and continuity of coverage across time zones as needed