Manager, Digital Sales Operations and Client Services

Paramount • New York, NY

6d

About The Position

The Manager, Digital Sales Operations & Client Services leads and supports a digital sales support team responsible for the successful execution, management, and billing of digital advertising campaigns. This role serves as a key operational partner to Sales, Brand Studios, Yield, Traffic, and Finance, ensuring advertising campaigns launch on time, meet client specifications, and deliver a high level of service. The Manager acts as both a people leader and subject-matter expert, advancing operational excellence, process improvement, and team development.

Requirements

• Bachelor’s degree or equivalent professional experience
• 4+ years of experience in digital advertising operations, client services, or revenue operations; people management experience preferred
• Proficient knowledge of digital advertising workflows and agency processes
• Proven ability to lead, coach, and encourage teams in a dynamic environment
• Excellent written and verbal communication skills with the ability to influence cross-functionally
• Strong organizational, analytical, and problem-solving skills
• Proficiency in Microsoft Office, including advanced Excel; working knowledge of Operative, FreeWheel, Google Ad Manager, and Salesforce is a plus.

Responsibilities

• Lead, coach, and develop a team of Digital Account Specialists responsible for campaign execution across the pitch-to-pay lifecycle
• Oversee campaign setup, launches, and ongoing delivery, reviewing orders and line-level details to ensure accuracy, timeliness, and adherence to client requirements
• Serve as the primary escalation point for complex campaign execution issues, invoice adjustments, and billing discrepancies
• Collaborate with Sales and Brand Studios to interpret client instructions and ensure custom sponsorship and activation details are clearly communicated and executed
• Partner cross-functionally with Sales, Traffic, Yield, Finance, and Operations to evaluate workflows and implement process improvements
• Manage team workload, coverage models, and resource allocation to support sales priorities and growth opportunities
• Communicate goals, priorities, and action items through regular team and individual meetings
• Build strong relationships across the Sales organization and represent the team in broader departmental initiatives

Benefits

• medical
• dental
• vision
• 401(k) plan
• life insurance coverage
• disability benefits
• tuition assistance program
• PTO
• Attractive compensation and comprehensive benefits packages
• Generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager