Manager, Digital Ordering - Strategy & Operations

DoorDash USA•San Francisco, NY

7d•Remote

About The Position

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country’s biggest industry sectors. As a Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals.

Requirements

6+ years of relevant experience in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
Solve problems from first principles. Rethink problems from the ground up, and resist “this is how it’s always been done” thinking.
Be a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work.
Thrive leading cross-functional teams. Can empathize with diverse perspectives, chart the right path, and influence senior teammates who don’t report to you.
Be highly analytical and find the signal through the noise. Equally at home picking apart funnel metrics as you are pulling insights from 50+ sales calls.
Equally comfortable operating at 10,000 feet and 1 foot. Don’t hesitate to get in the weeds and operate at the lowest level of detail, but are just as comfortable thinking long-term and inspiring a team. No job is beneath you.

Nice To Haves

High-growth SaaS experience is nice-to-have, but not required.

Responsibilities

Lead high visibility, cross-functional workstreams that address Digital Ordering’s most unique and challenging questions.
Shape strategies, workstreams, and playbooks across our most important go-to-market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond.
Design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners.
Get to the lowest level of detail and have a deep understanding of how our go-to-market engine operates, and use that to scale.
Parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business.