Gestionnaire, opérations numériques / Manager, Digital Operations (12 month contract)

McKesson•Montreal, QC

1d•CA$82,700 - CA$137,900

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Requirements

9+ years of experience in digital marketing, including 2+ years in a people management role.
Proven experience with CRM platforms (e.g., SFMC), CMS tools (e.g., Sitecore, SCO), and analytics platforms (e.g., GA4, Power BI).
Strong understanding of digital marketing workflows, data governance, and compliance frameworks.
Excellent communication, project management, and stakeholder engagement skills.
Proficiency in spoken and written English.

Nice To Haves

Experience in healthcare, pharmacy, or regulated industries.
Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
Exposure to loyalty programs, personalization strategies, and omnichannel marketing.
Bilingual (English/French) preferred.

Responsibilities

Lead and mentor a team of Digital Operations Specialists focused on CRM/email (SFMC), website publishing, and digital analytics.
Translate departmental goals into team objectives and KPIs, ensuring alignment with broader marketing and business strategies.
Foster a collaborative, inclusive, and high-performance culture that supports innovation and continuous improvement.
Manage budgets and expenses relating to digital operations initiatives.
Oversee the execution of CRM campaigns, website content updates, and analytics reporting across assigned digital platforms.
Ensure operational excellence through process documentation, QA protocols, and deployment governance.
Manage resource allocation, timelines, and cross-functional dependencies to deliver initiatives on time and within scope.
Serve as a subject matter expert on Salesforce Marketing Cloud, Google Analytics, and CMS platforms.
Partner with IT, Legal, and Compliance to ensure data privacy (e.g., CASL, Bill 25), accessibility, and security standards are upheld.
Support integration of digital tools and data sources to enable personalization, segmentation, and performance tracking.
Act as the primary liaison between Digital Operations and internal stakeholders including Technology, Product Owners, Marketing, Legal and Commercial Intelligence teams.
Provide regular reporting and insights to senior leadership on operational performance, campaign effectiveness, and optimization opportunities.
Actively participate in vendor selection and vendor management in areas of expertise.