Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations

SSENSE • Montreal, QC

6d

About The Position

As the Senior Manager, Digital Operations, you will govern the virtual value chain that powers the global SSENSE platform, managing the digital lifecycle of products from brand data integration to the final customer care experience. You will serve as the functional owner of our core virtual planning, sales, and creative capabilities, ensuring our digital inventory framework is highly accurate, scalable, and resilient.
By bridging the gap between technical design and commercial intent, you will drive the strategic roadmap for our end-to-end global network operations. This is a pivotal leadership role designed for a forward-thinking expert ready to scale world-class fashion e-commerce operations.

Requirements

• Bachelor’s degree in Business Technology, Information Systems, Computer Science, Industrial Engineering, or a related field (MBA preferred).
• 7 years in digital operations, omnichannel retail technology, or customer experience engineering, ideally within high-growth e-commerce.
• Minimum of 5 years of experience managing high-performing teams and successfully influencing executive-level change management.
• Proven experience as a functional owner for complex digital execution software (Assortment Planning, Marketing and Merchandising Platforms)
• Robust knowledge of global digital landscapes, international procurement and assortment planning, and industry standards for supplier management.
• Professional Product Management Certification and a Six Sigma Green Belt are required.
• Communication in English is required.
• Being bilingual in French is a requirement in our collaborative environment.

Nice To Haves

• Black Belt, PMP, or Scrum Master certifications are highly desirable.

Responsibilities

• Design the virtual strategy: Define and deploy the Global Virtual Footprint by leading the functional design of key capabilities, such as the Assortment Planning Tool and the Merch Engine.
• Oversee Value Chain Performance: Monitor the end-to-end flow of virtual assets, ensuring digital continuity, mitigating systemic disruptions (inventory mismatches), and leading performance reviews in executive forums.
• Drive Cross-Functional Roadmaps: Partner with Merchandising, Marketing, Engineering, and Supply Chain leadership to translate strategic Sales & Operations Planning (S&OP) into multi-year technical designs.
• Lead & Mentor Talent: Manage a specialized team of digital operations experts, fostering a collaborative environment that connects technical product design with front-line commercial execution.
• Manage Vendors & Governance: Oversee critical vendor relationships, lead RFIs/RFPs, and negotiate renewals to optimize cost control in partnership with Supply Chain Engineering.

Benefits

• Extended health and dental benefits, including comprehensive mental health programs and coverage.
• Parental top up program.
• Generous employee discount on ssense.com.
• Access to telemedicine and employee and family assistance program.
• Savings and retirement plan matching contributions.
• Gender Affirmation Coverage.
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior