Manager, Delivery Channel
About The Position
The Manager, Delivery Channel drives performance across Panera Bread’s first-party delivery, third-party marketplaces, and emerging off-premise experiences. The role connects digital initiatives with café operations and guest experience, partnering across Marketing, Digital Product, Operations, Analytics, Brand, and external marketplace partners to improve sales growth, customer satisfaction, operational performance, and profitability. The Manager supports the strategy and execution of the Delivery Channel roadmap, working with the Director, Delivery Channel to prioritize strategic initiatives and operational improvements. The role owns the development, maintenance, and communication of channel KPIs and uses data to assess performance, identify opportunities, and inform decisions. The position is based at the Newton Support Center; the location is moving to Weston, MA in July 2027.
Requirements
- Bachelor’s degree in Business, Marketing, Analytics, Operations, or a related field.
- 3–5 years of professional experience in strategy, digital commerce, channel management, consulting, business operations, analytics, or related disciplines.
- Strong understanding of how digital experiences and operational execution work together to drive business performance.
- Demonstrated ability to develop, maintain, and communicate KPIs, dashboards, and performance reporting.
- Experience translating complex data into actionable business recommendations.
- Ability to influence cross-functional teams and drive alignment across diverse stakeholder groups.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication and presentation skills, including experience presenting findings and recommendations to leadership.
- Entrepreneurial mindset with a strong sense of ownership and accountability.
Nice To Haves
- Advanced proficiency in Microsoft Excel, Power BI, Tableau, or similar analytical tools.
- Experience working with delivery, eCommerce, marketplace, digital commerce, or omnichannel businesses.
Responsibilities
- Support development and execution of the Delivery Channel strategy across first-party delivery, third-party marketplaces, and other off-premise channels.
- Establish, maintain, and evolve channel KPIs, scorecards, and reporting mechanisms.
- Analyze sales, operational, customer experience, and financial performance to identify trends, risks, and growth opportunities.
- Develop and communicate actionable insights and recommendations to senior leadership and cross-functional partners.
- Partner with the Director, Delivery Channel to create business cases and performance assessments supporting channel investments and strategic decisions.
- Lead cross-functional initiatives connecting digital customer experiences with café operational execution.
- Partner with Operations, Digital Product, and Analytics to identify and prioritize improvements across the delivery journey.
- Align online ordering experiences with in-café fulfillment processes to improve customer satisfaction and operational efficiency.
- Coordinate implementation of delivery capabilities, process improvements, and marketplace initiatives.
- Monitor and improve customer experience metrics across delivery channels.
- Oversee resolution of channel challenges affecting guest experience, café operations, or partner performance.
- Identify opportunities to streamline operational processes and improve delivery execution.
- Partner with franchise and company café teams to support adoption of delivery best practices and operational standards.
- Manage relationships with third-party marketplace partners and technology vendors.
- Collaborate with internal and external partners to identify growth opportunities and improve operational performance and customer experience.
- Evaluate partner programs and platform enhancements based on channel performance and business impact.
- Partner with Marketing and Loyalty teams on channel-specific promotions and activation strategies.
- Ensure marketing initiatives are integrated with operational readiness and digital execution.
- Evaluate channel activation performance and recommend actions based on business outcomes and customer behavior.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
