Manager, Data Management HRConnect People Solutions

AbbVie•North Chicago, IL

19h

About The Position

HRConnect is the name for AbbVie HR operations and Payroll support and services (externally, often referred to as HR Operations) focused on providing excellent employee experience as a primary principle. This dedicated, globally diverse team is focused on supporting AbbVie Employees, Managers and HR partners in their HR administration and operation needs. Manager, Data Management, People Experience is leading organization, job, compensation and personal data management processes and services. In addition to providing day-to-day management of Tier 2 Data management specialists, this position is also responsible for maximizing the value of the shared service center, leveraging HCM and other technology solutions, and providing tactical project support for HR programs and services.

Requirements

Bachelor’s Degree in related field.
5+ years’ experience in HR, HR operations, customer services; 3+ years in supervisory or People management role.
Strong Business and HR acumen.
Knowledge of large-scale data management, payroll, time and HRIS systems solutions and strong skills in technologies.
Understanding of interactions between HR, accounting, and finance.
Demonstrated ability to influence across teams and collaborate well with cross-functional partners.
Strong analytical, problem-solving, planning, decision-making skills and process orientation.
Ability to consistently meet or exceed goals and KPIs with excellence mind-set.
Experience in continuous improvement projects.

Responsibilities

Acts as liaison with Business Technology Solution (BTS), Data and Digital Strategy (DDS), Center of Excellence (COE) such as Talent Acquisition, Total Rewards and Talent Management, Benefits, Payroll and manage stakeholder expectations.
Ensures the delivery of functional integrity and high-quality seamless employee service collaborating closely with Tier 1 team.
As Tier 2 Data management HR Services, across the relevant region by ensuring that processes and procedures are in line with guidelines, and that resourcing is managed effectively.
Provides oversight of annual Performance, Compensation and Benefit programs in relation to employee organization, job and compensation data management.
Supports team member inquires and resolves issues by utilizing contact center procedures, policy manuals, knowledge management systems, and other reference materials.
Meets and strives to exceed Key Performance Indicators (KPIs) that are aligned to efficient and excellent service delivery.
Participates in selection, training, and coaching of staff and creating a work environment that builds, engagement and retains talent.
Responsible to effectively manage team performance, procedures, as well as training and quality monitoring processes and programs.
Monitor, measure, and give feedback to direct reports on achievement of goals.
Accountable for supporting teammates developing plans.
Escalates team member inquiries in a timely manner when additional research or analysis is necessary.
Provides inputs, feedback, methods to update, simplify, or enhance processes, procedures, and technologies as required.
Identify and lead continuous improvement opportunities and participates in special projects as needed.