Manager, Data Center Operations

Crusoe•Springfield, OH

3d•$135,000 - $175,000•Onsite

About The Position

Crusoe is seeking a Manager of Data Center Operations to lead our OH5C site in Springfield, Ohio. This is a hands-on leadership role overseeing the day-to-day health of a high-density, GPU-heavy compute environment. You will lead the on-site technician team, drive hardware reliability and break-fix performance, manage colocation relationships, and ensure the site meets fleet-wide operational standards. The ideal candidate is a technically strong, highly accountable leader who can move comfortably between the data center floor and senior-level operational reviews.

Requirements

5+ years of data center operations leadership experience in a production environment.
Experience managing and developing technical teams.
Hands-on experience troubleshooting enterprise server hardware, including GPU nodes, DIMMs, drives, cabling, and rack-level infrastructure.
Strong familiarity with SuperMicro hardware, diagnostics, event logs, and RMA processes.
Experience working in colocation environments and managing provider SLAs.
Working knowledge of data center electrical and mechanical systems.
Experience with Jira, ServiceNow, or a similar ticketing platform.
Strong understanding of incident management, root-cause analysis, and operational risk.
Clear written and verbal communication skills, including the ability to present technical and operational information to senior leaders.
Ability to work on-site in Springfield, Ohio, and support critical incidents as needed.

Nice To Haves

Experience supporting AMD GPU clusters, including MI300X or equivalent platforms.
Familiarity with NVIDIA GPU platforms such as H100, H200, or B200.
Understanding of RoCE fabric topology and common failure modes.
Experience with DCIM or asset-management tools such as NetBox.
Multi-site or regional data center operations experience.
Experience in rapidly scaling cloud, hyperscale, or AI infrastructure environments.

Responsibilities

Own the daily operation, health, and availability of the OH5C data center.
Lead troubleshooting and repair of GPU compute hardware, including GPU trays, DIMMs, drives, cabling, and server nodes.
Drive rapid triage and repair while maintaining MTTR and uptime targets.
Coordinate RMAs and hardware support with OEM vendors, primarily SuperMicro.
Maintain spare-parts inventory and ensure critical hardware is available when needed.
Partner with Fleet Operations, SRE, networking, and infrastructure teams on escalations.
Lead, coach, and develop the on-site data center technician team.
Set clear expectations for safety, quality, responsiveness, and accountability.
Conduct regular one-on-ones, performance reviews, and development planning.
Support technician hiring, onboarding, training, and workforce planning.
Build a culture of technical precision, ownership, and continuous improvement.
Track and report site KPIs, including uptime, MTTR, SLA compliance, deployment velocity, and ticket aging.
Use operational data to identify recurring issues and improve reliability.
Maintain accurate break-fix workflows in Jira or a comparable ticketing system.
Provide clear operational updates, incident summaries, and corrective-action plans to senior leadership.
Serve as the primary on-site liaison with the colocation provider.
Hold facility partners accountable to SLAs related to power, cooling, security, and availability.
Maintain working knowledge of UPS systems, PDUs, generators, CRAC and CRAH systems, and supporting infrastructure.
Escalate and track facility issues through resolution.
Coordinate planned maintenance to minimize risk to production systems.
Maintain site runbooks, SOPs, emergency procedures, and hardware documentation.
Ensure work is completed in accordance with safety, security, and change-management standards.
Contribute to fleet-wide operating standards and knowledge sharing.
Maintain accurate asset, inventory, and configuration records.