Data Center Operations Manager

EOS • New Albany, OH

1d • Onsite

About The Position

The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3–6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day. This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for: the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies.

Requirements

• 3+ years managing a team directly, including hiring, performance conversations, and disciplinary processes.
• 24x7 or shift-based operations experience, including scheduling, callout coverage, and handoffs.
• A track record of holding people accountable in a way that builds respect, not resentment.
• Ability to remain calm under pressure and respond with clarity when issues arise.
• Instinct to resolve issues at your level first.
• Proven experience managing global technical teams and supporting enterprise network deployments and operations.
• Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly through automation to streamline workflows.
• Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
• Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.
• Excellent leadership and interpersonal skills to foster collaboration across global teams.
• Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
• Self-motivated and proactive in identifying and solving problems independently.
• Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
• Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
• Solid understanding of service management principles, ITIL, or equivalent frameworks.

Nice To Haves

• Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments.
• Data-driven with a focus on continuous improvement and optimization of service delivery.

Responsibilities

• Manage Zone Leads, including scheduling, performance management, development, and corrective feedback.
• Ensure SLA delivery for your shift, including ticket resolution within contracted windows across your zone cluster.
• Foster EOS culture on the floor, focusing on standards, recognition, accountability, and team belonging.
• Maintain written shift handoffs for every transition.
• Manage surge response.
• Practice escalation discipline, resolving issues at your level first and escalating only what genuinely requires it.
• Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
• Ensure alignment with project goals and that all milestones are met according to agreed timelines.
• Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
• Drive execution to ensure efficient delivery and high-quality outcomes.
• Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
• Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.
• Oversee resource allocation for personnel, equipment, and materials, optimizing utilization for efficiency and timely delivery.
• Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements.
• Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
• Develop mitigation plans to ensure projects are completed on time and within scope.
• Monitor and track project budgets, expenses, and potential cost-saving opportunities.
• Ensure strict adherence to financial guidelines and accurate reporting.
• Prepare regular status reports, performance metrics, and project updates for stakeholders.
• Provide clear communication on progress, challenges, and milestones to leadership and clients.
• Lead post-project reviews and lessons learned sessions.
• Identify process improvements and best practices to drive innovation and enhance future project performance.

Benefits

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed