Manager, Cybersecurity & Service Desk Operations
About The Position
Stone Coast is seeking an experienced leader to manage its Cybersecurity and End User Computing support functions within the Technology group. The manager will oversee cybersecurity operations, incident response, vulnerability management, identity and access administration, and Service Desk delivery, partnering with business leaders, IT teams, vendors, and external security providers to reduce risk, strengthen operational resilience, and improve employees’ technology experience. This hands-on leadership role balances strategy and execution. The manager will help shape the firm's security roadmap, develop a high-performing team, and advise leadership on cybersecurity, technology operations, and organizational risk. The position offers hybrid work flexibility within Maine, with a minimum of two in-office days per week. Fully remote work may be considered for residents of the states listed in the posting.
Requirements
- At least 7 years of progressive experience across IT operations, service desk, cybersecurity, or information security in a leadership role.
- Leadership experience managing technical teams and technology operations in a 24x7 environment.
- Experience with cybersecurity risk management, vulnerability management, leading incident response, and security controls.
- Experience supporting Microsoft 365, Microsoft Entra ID/Active Directory, endpoint management, and enterprise applications.
- Strong understanding of security technologies, including endpoint protection, firewalls, email security, logging, monitoring, and threat detection.
- Experience working with managed security providers, technology vendors, and third-party service partners.
- Ability to balance technical priorities, operational demands, and business objectives.
- Excellent communication, leadership, project management, and relationship-building skills.
- Experience conducting and participating in audits, including NIST, SOC 1, and SOC 2.
- Bachelor's degree in Cybersecurity, Computer Science, Information Systems, Computer Engineering, or a related field, or an equivalent combination of education and experience.
- CISSP certification (listed under Preferred in the posting, with the qualification stated as required).
Nice To Haves
- Experience within financial services or another highly regulated industry.
- Experience supporting or assessing SSAE/SOC control environments.
- Experience with Microsoft Intune, Entra ID, conditional access, and modern identity management technologies.
- CEH, ITIL, or other relevant certifications.
- Master's degree.
Responsibilities
- Lead the Cybersecurity and Service Desk teams, ensuring secure, reliable, and responsive technology services across the organization.
- Drive cybersecurity initiatives focused on risk management, security monitoring, incident response, vulnerability management, and regulatory compliance.
- Oversee employee technology support, identity and access management, onboarding and offboarding processes, and end-user technology services.
- Partner with business and Cloud Operations teams to deliver secure, effective, and scalable technology solutions.
- Manage technology vendors, security partners, budgets, and service expectations.
- Advise leadership on cybersecurity, technology operations, and organizational risk.
- Support critical incident response in a 24x7 operating environment as necessary.
Benefits
- Medical insurance, including HSA options.
- Dental and vision plans.
- Company-paid life insurance and AD&D, with additional voluntary coverage options including short- and long-term disability.
- 401(k) with employer match and immediate vesting.
- Student loan repayment support.
- HSA and flexible spending accounts for medical and dependent care.
- Paid time off and holidays aligned with the NYSE market calendar.
- Employee assistance program.
- Commuter benefits with employer contribution.
- Employee referral program.
- Optional critical illness, accident, and hospital insurance coverage.
- Dedicated paid time to support meaningful causes and organizations.
- Discretionary bonus based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
