Manager, Cybersecurity & Service Desk Operations

Stone Coast Fund Services•Portland, ME

3d•$135,000 - $160,000•Hybrid

About The Position

Stone Coast Fund Services is seeking an experienced leader to manage its Cybersecurity and End User Computing support functions. The role oversees cybersecurity operations, incident response, vulnerability management, identity and access administration, and Service Desk delivery, helping ensure secure, reliable, and responsive technology services across the organization. The manager will balance strategic planning with hands-on execution, shape the firm’s security roadmap, develop a high-performing team, and advise leadership on cybersecurity, technology operations, and organizational risk. The position partners with business leaders, IT and Cloud Operations teams, vendors, and external security providers to reduce risk, improve operational resilience, and enhance employees’ technology experience. Hybrid work is available within Maine with at least two in-office days per week. Fully remote work may be considered for residents of the listed states. The role requires a bachelor’s degree or equivalent combination of education and experience; a master’s degree is preferred. CISSP certification is required. The expected salary range is $135,000–$160,000, with eligibility for a discretionary bonus based on individual and company performance.

Requirements

At least 7 years of progressive experience across IT operations, Service Desk, cybersecurity, or information security in a leadership role.
Experience managing technical teams and technology operations in a 24x7 environment.
Experience with cybersecurity risk management, vulnerability management, incident response leadership, and security controls.
Experience supporting Microsoft 365, Microsoft Entra ID/Active Directory, endpoint management, and enterprise applications.
Strong understanding of endpoint protection, firewalls, email security, logging, monitoring, and threat detection technologies.
Experience working with managed security providers, technology vendors, and third-party service partners.
Ability to balance technical priorities, operational demands, and business objectives.
Strong communication, leadership, project management, and relationship-building skills.
Ability to support critical incident response in a 24x7 operating environment as necessary.
CISSP certification required.
Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, Computer Engineering, or a related field, or an equivalent combination of education and experience.

Nice To Haves

Experience in financial services or another highly regulated industry.
Experience supporting or assessing SSAE/SOC control environments.
Experience with Microsoft Intune, Entra ID, conditional access, and modern identity management technologies.
CEH, ITIL, or other relevant certifications.
Master’s degree.

Responsibilities

Lead the Cybersecurity and Service Desk teams, ensuring secure, reliable, and responsive technology services across the organization.
Drive cybersecurity initiatives involving risk management, security monitoring, incident response, vulnerability management, and regulatory compliance.
Oversee employee technology support, identity and access management, onboarding and offboarding, and end-user technology services.
Partner with business and Cloud Operations teams to deliver secure, effective, and scalable technology solutions.
Manage technology vendors, security partners, budgets, and service expectations.
Advise leadership on cybersecurity, technology operations, and organizational risk.
Support critical incident response as necessary in a 24x7 operating environment.
Conduct and participate in audits, including NIST, SOC 1, and SOC 2 audits.

Benefits

Medical, dental, and vision plans, including HSA options.
Company-paid life insurance and AD&D, with optional short- and long-term disability coverage.
401(k) with employer match and immediate vesting.
Student loan repayment support.
HSA and flexible spending accounts for medical and dependent care.
Paid time off and holidays aligned with the NYSE market calendar.
Employee Assistance Program.
Commuter benefits with employer contribution.
Employee referral program.
Optional critical illness, accident, and hospital insurance coverage.
Dedicated paid time to support meaningful causes and organizations.
Discretionary bonus based on individual and company performance.