Manager Customer Service AHU

Johnson Controls • York, PA

28d • $112,000 - $187,000

About The Position

Lead Customer Service operations for the North American Air-Handling Business, managing a team of 3 direct reports. Drive performance in order management, customer experience, and sales support while ensuring operational consistency and continuous improvement.

Requirements

• 7+ years of experience in customer service, inside sales, or operations
• Experience leading teams in a North America environment
• Salesforce proficiency preferred
• Strong communication, problem-solving, and organizational skills

Responsibilities

• Lead, coach, and develop a team of customer service professionals
• Set goals, track KPIs, and drive accountability and performance
• Oversee order entry and fulfillment across North America
• Ensure accuracy, timeliness, and alignment with service metrics
• Partner with manufacturing, logistics, and finance to resolve issues
• Serve as escalation point for complex customer issues
• Drive customer satisfaction through proactive communication and resolution
• Implement best practices to improve responsiveness and service quality
• Partner with sales on reservations, leadtime management & pipeline support
• Leverage Salesforce and other tools to track activity and performance
• Support end-to-end transaction flow from quote to cash in partnership with finance
• Identify and implement improvements to increase efficiency and consistency using the JCI Business System (Lean)
• Ensure compliance with company policies and North America requirements

Benefits

• Competitive salary and bonus
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed