Customer Programs & Products Manager_UIL

Iberdrola•Orange, CT

5d•$106,000 - $132,500•Onsite

About The Position

The Manager - Customer Program & Products Management oversees existing customer programs and product offerings and develops new offerings for UIL Holdings Corporation/AVANGRID. The role is responsible for achieving growth, energy savings, and profitability targets, including program planning, budgets, vendor services, quality assurance, regulatory compliance, customer service, reporting, savings calculations, and incentive administration. It also supports marketing and business development to increase customer awareness, adoption, and participation. The manager develops proposals for new offerings based on energy technologies and customer needs, then implements approved offerings. The position represents the company with regulators, municipal leaders, industry peers, manufacturers, and trade allies, including participation in working groups and presentations at workshops or conferences. It works with internal teams and external stakeholders to resolve customer issues, support business and regulatory targets, and improve processes. The role is based in Orange, Connecticut, and is office-based, five days onsite. The position reports to the Manager, C&I Conservation & Load Management.

Requirements

Bachelor’s degree in engineering, business, or a related field and at least five to eight years of relevant experience; an equivalent combination of education and experience may be considered.
Results-oriented, with strong critical and creative thinking, decision-making, and problem-solving skills.
Strong computer skills, including Microsoft Office, SAP, and Excel.
Attention to detail and strong analytical and negotiating skills.
Excellent communication and influencing skills, including the ability to present complex technical topics to audiences with varying sizes and knowledge levels.
Ability to write clear and concise proposals, reports, and other documents to advance initiatives from business and regulatory perspectives.
Ability to read and interpret tariffs, regulatory orders, federal and local regulations, and reports.
Strong cross-functional teamwork skills and a commitment to serving coworkers and providing excellent customer service.
Ability to work independently and at all levels of the organization.
Ability to generate new business opportunities through strategic marketing, outbound customer engagement, relationship development, and targeted prospecting.

Nice To Haves

Bachelor’s degree in an ABET- or equivalently accredited engineering discipline and two to five years of related experience in commercial building construction and systems, HVAC, energy engineering, electrical controls and circuitry, and energy management systems.
Certified Energy Manager, LEED AP, or Certified Lighting Efficiency Professional certification.
Experience managing energy-efficiency programs, products, or projects.
Electric and gas utility industry knowledge.
Utility tariff and rate knowledge.
Knowledge of utility-related electric and gas technologies and end-use customer equipment, such as lighting, HVAC equipment, and distributed generation.
Knowledge of energy market structures and state and federal energy law and local regulations.
Experience developing Strategic Energy Management plans for commercial and industrial customers.

Responsibilities

Manage existing programs and product offerings to achieve growth, savings, and profitability targets.
Develop and implement comprehensive program and product plans in collaboration with key stakeholders.
Develop budgets, monitor spending, and report variances.
Direct and guide program/product support personnel, including Energy Specialists and Administrators.
Oversee vendor services, including procurement, vendor activities, reporting, and budgeting.
Ensure efficient processes meet quality assurance standards and regulatory requirements.
Ensure programs provide strong customer service and resolve customer issues promptly.
Complete required internal and external reporting.
Calculate and document projected energy savings and incentive amounts using approved program documents and reasonable technical evaluation methods; track participation progress in the approved platform.
Develop and support marketing, promotional, and outbound business development strategies, including targeting high-potential customers, prospecting, outreach, direct calling campaigns, relationship development, and use of market intelligence.
Develop proposals for new offerings based on energy knowledge, energy-efficiency and equipment technologies, and customer needs.
Implement approved new offerings to achieve their critical success factors.
Serve as company liaison for program/product initiatives with utility regulators, municipal leaders, industry peers, equipment manufacturers, and trade allies.
Participate in industry and regulatory technical and policy working groups and present at municipal and industry workshops or conferences.
Resolve customer issues related to program and product offerings in collaboration with internal and external stakeholders.
Manage relationships and collaborate with electric and gas sales and products, conservation and load management, key account, and economic development teams to support company and regulatory targets.
Identify and initiate process improvements through research, planning, change management, and training to improve efficiency, customer satisfaction, costs, and profitability.