Customer Programs & Products Manager_UIL

Iberdrola•Orange, CT

3d•$106,000 - $132,500•Onsite

About The Position

This position manages the development, implementation, and operational requirements of new and established energy efficiency and demand-side management programs and product offerings for Avangrid network companies, including UI, SCG, CNG, and Berkshire Gas. The role is responsible for meeting or exceeding growth, revenue, savings, profitability, and regulatory objectives through collaboration with implementation vendors and internal teams such as marketing, regulatory, legal, procurement, engineering, operations, and senior management. Success requires familiarity with applicable codes and policies and the ability to influence utility regulators. The manager oversees existing offerings, including program plans, budgets, vendors, support personnel, reporting, quality assurance, regulatory compliance, customer service, energy-savings calculations, incentive determinations, and participation tracking. The role also develops marketing and outbound business-development strategies to increase awareness and adoption, including customer targeting, outreach, prospecting, relationship building, calling campaigns, and use of market intelligence. The position develops proposals for new offerings based on customer needs and knowledge of energy technologies, then implements approved offerings. It serves as a company liaison with regulators, municipal leaders, industry peers, equipment manufacturers, and trade allies; participates in technical and policy working groups; and may present at workshops and conferences. Additional responsibilities include resolving customer issues, collaborating with sales, products, conservation, load management, key-account, and economic-development teams, and initiating process improvements through research, planning, change management, and training. The role is based in Orange, Connecticut, and is office-based, with five days onsite. The salary range is $106,000–$132,500, based on experience, plus a bonus of up to 16%.

Requirements

Bachelor’s degree and a minimum of five to eight years of relevant experience; an equivalent combination of education and experience may be considered.
Results-oriented approach and strong critical and creative thinking, decision-making, and problem-solving skills.
Strong computer skills, including Microsoft Office, SAP, and Excel.
Attention to detail and strong analytical and negotiating skills.
Excellent communication and influencing skills, including the ability to present complex technical topics to audiences with varying sizes and levels of knowledge.
Ability to write clear, concise proposals, reports, and other documents that advance program initiatives from business and regulatory perspectives.
Ability to read and interpret tariffs, regulatory orders, federal and local regulations, and reports.
Strong cross-functional teamwork skills and commitment to serving coworkers and providing excellent customer service.
Ability to work independently and at all levels of the organization.
Ability to generate business opportunities through strategic marketing, outbound customer engagement, relationship development, and targeted prospecting.

Nice To Haves

Bachelor’s degree in an ABET- or equivalent-accredited engineering discipline and two to five years of related experience in commercial building construction and systems, HVAC, energy engineering, electrical controls and circuitry, and energy management systems.
Certified Energy Manager, LEED AP, or Certified Lighting Efficiency Professional certification.
Experience managing energy efficiency programs, products, or projects.
Knowledge of the electric and gas utility industry.
Knowledge of utility tariffs and rates.
Knowledge of utility-related electric and gas technologies and end-use customer equipment, such as lighting, HVAC equipment, and distributed generation.
Knowledge of energy-market structures, state and federal energy law, and local regulations.
Experience developing Strategic Energy Management plans for commercial and industrial customers.

Responsibilities

Manage development, implementation, and operations of existing energy efficiency and demand-side management programs and product offerings to meet growth, savings, profitability, revenue, and regulatory objectives.
Develop and implement comprehensive program and product plans in collaboration with stakeholders.
Develop budgets, monitor spending, and report variances.
Direct and guide program/product support personnel, including Energy Specialists and Administrators.
Oversee vendor services, including procurement, vendor activities, reporting, and budgeting.
Ensure processes are efficient, meet quality-assurance standards, and comply with regulatory requirements.
Ensure programs meet customer expectations and resolve customer issues in a timely manner.
Prepare required internal and external reports.
Calculate and document anticipated energy savings and incentives, and track participation progress in the approved program platform.
Develop and support marketing, promotional, and outbound business-development strategies to increase customer awareness and program adoption.
Identify and target high-potential customers; conduct outreach and prospecting; build decision-maker relationships; support calling campaigns; coordinate customer engagement; and use market intelligence to create opportunities and expand participation.
Develop proposals for new offerings based on energy technologies and customer needs, and implement approved offerings to achieve success factors.
Direct and guide support personnel working on new offerings.
Represent the company in program/product initiatives with regulators, municipal leaders, industry peers, equipment manufacturers, and trade allies; participate in working groups and present at workshops or conferences.
Coordinate with internal and external stakeholders to resolve customer issues related to programs and products.
Collaborate with electric and gas sales and products, conservation and load management, key account, and economic development teams to support company and regulatory targets.
Identify and initiate process improvements through research, planning, change management, and training to improve efficiency, customer satisfaction, costs, and profitability.