Manager , Customer Engineer III

Applied Materials•Austin, TX

2d•$88,000 - $121,000

About The Position

The Manager, Customer Engineer III leads multiple customer-facing teams supporting several customer accounts and locations. The role is responsible for customer relationships and executive engagement, employee management and development, technical and operational coordination, installation execution, resource planning, and financial performance across the assigned area. It works closely with Product Divisions, Sales, Field Engineering, and other internal organizations to support customer needs and business priorities. The position requires travel up to 25% of the time and compliance with Applied Materials’ Standards of Business Conduct.

Requirements

Strong understanding and application of procedures and concepts within the job family, with working knowledge of related job families.
Understanding of the technical and operational requirements for managing multiple customer accounts, teams, and competing business priorities.
Ability to apply an understanding of how multiple teams, accounts, and related organizations work together to improve execution, customer satisfaction, resource utilization, and business performance.
Formal supervisory and leadership capability, including setting priorities, developing employees and team leaders, balancing resources, and holding teams accountable.
Judgment and problem-solving skills to address technical, operational, and customer-related issues and coordinate resources for timely resolution.
Tact and diplomacy when exchanging information, influencing decisions, and handling sensitive customer, employee, and business issues.
Ability to build effective working relationships with customers, internal leadership, Product Divisions, Sales, Engineering, and other cross-functional organizations.
Willingness and ability to travel up to 25% of the time.
Understanding of and compliance with Applied Materials’ global Standards of Business Conduct.

Responsibilities

Develop and maintain relationships with relevant individuals across multiple customer accounts, including regular customer visits and executive-level engagement where appropriate.
Manage, coach, and direct multiple teams of customer engineers across accounts and locations; handle salary and career planning, talent and succession planning, objectives, performance appraisals, corrective actions, and employee updates.
Initiate business reports and serve as the prime interface with Product Divisions for technical support, training, spares, and reliability, ensuring alignment and execution across customer teams and sites.
Monitor the CSD Award Program and mentor program, ensuring new engineers have mentors and appropriate development plans.
Execute escalation procedures and coordinate customer, technical, and operational escalations across accounts and teams.
Conduct account planning with District Sales Engineers and provide system-sales support plans to CSD Management, Sales, and Field Engineering.
Manage financial forecasting and cost efficiency for the assigned area, with performance measured by financial results.
Plan, report, and execute system installations, including pre-facility and start-up meetings and process-support identification; coordinate resources across simultaneous installations and business requirements.
Manage the RMA procedure and engineer effectiveness measures; ensure accurate customer engineer hours tracking, cross-check and sign off on hours, and take corrective action where necessary.
Ensure effective resource utilization, workload balancing, and accountability across multiple teams and customer locations.
Travel up to 25% to support customer engagements, team leadership, site operations, business requirements, and escalations.
Comply with Applied Materials’ global Standards of Business Conduct and demonstrate the company’s core values and ethical standards.