Manager III, Customer Engineer (M3)

Applied Materials•Richardson, TX

9d•$88,000 - $121,000

About The Position

Applied Materials is seeking a Manager III, Customer Engineer to lead customer engineering activities in a district in Dallas-Richardson, Texas. The role develops and maintains relationships with customer contacts at all levels, manages and coaches district customer engineers, and coordinates with Product Divisions, Sales, Field Engineering, and Customer Support Management. The manager oversees district planning and financial performance, system installation, escalations, RMA procedures, engineer performance and time tracking, and onboarding mentorship. The position requires adherence to Applied Materials’ global Standards of Business Conduct and its core values.

Requirements

Ability to analyze issues using relevant factors and exercise judgment within established procedures and policies.
Ability to provide direction to employees according to established policies and management guidance and administer policies affecting subordinate employees.
Ability to gain the cooperation of others and conduct presentations of technical information concerning projects or schedules.
Understanding of and compliance with Applied Materials’ global Standards of Business Conduct.

Responsibilities

Develop and maintain customer relationships with relevant individuals throughout the district, at all levels, and perform regular customer visits.
Manage, coach, and direct all customer engineers in the district, including salary and career planning, corrective actions, objective setting, performance appraisals, and employee updates.
Initiate reports needed for the business and serve as the primary interface with Product Divisions for technical support, training, spares, and reliability.
Monitor the CSD Award Program, including quarterly results, elections, and announcements.
Monitor the mentor program to ensure each new engineer has a defined mentor.
Execute the escalation procedure.
Plan accounts with the District Sales Engineer and provide system sales support plans to CSD Management, Sales, and Field Engineering.
Manage the district’s financial forecast and cost efficiency, with performance measured by financial results.
Plan, report, and execute system installations, including pre-facility meetings, start-up meetings, and process support identification.
Manage the RMA procedure and assess engineers’ effectiveness.
Manage the accuracy, understanding, and updating of Customer Engineer hours tracking; personally cross-check and sign off, measure customer engineers, and take corrective action when needed.
Demonstrate the highest level of ethical conduct and comply with Applied Materials’ global Standards of Business Conduct.