Manager III, Grade M3

Montgomery County • 1301 Piccard Dr Rockville MD 20850 USA, MD

7d

About The Position

Montgomery County’s Department of Health and Human Services is seeking an experienced, collaborative Manager III to lead its developing two-site Diversion Center/Behavioral Health Crisis Stabilization Center (BHCSC) and Residential Crisis Services (RCS) programs. The role advances Behavioral Health and Crisis Services’ mission to promote mental wellness, prevent substance misuse and suicide, and provide timely, culturally responsive crisis care. The programs offer licensed alternatives to emergency departments and support people experiencing mental health or substance use crises, with the aim of diverting them from emergency rooms and the criminal justice system.

The Manager oversees daily operations, 24/7 readiness, safety, regulatory compliance, clinical protocols, contracted services, interagency coordination, and multidisciplinary staff. The position also leads strategic planning and quality improvement, reporting, and budget input. It is an essential position during County emergencies and requires the ability to work some evenings and weekends. A background investigation will be conducted before appointment, and the selected candidate must submit a Financial Disclosure Statement.

Requirements

• At least five years of progressively responsible professional experience in grant management and contract management in a local government, public health, and/or behavioral health services setting.
• Bachelor’s degree from an accredited college or university; an equivalent combination of education and experience may be substituted.
• Valid Class C (or equivalent) driver’s license from the applicant’s state of residence when required for job-related duties.
• Ability to work some evenings and weekends.
• Successful completion of a background investigation before appointment.
• Submit a Financial Disclosure Statement if selected.

Nice To Haves

• Master’s degree in a behavioral health field, such as Social Work, Counseling, or Psychology.
• Maryland behavioral health professional license, such as LCSW-C, LCPC, LMSW, or LGPC.
• Experience providing crisis intervention, intake assessment, or trauma-informed services in a behavioral health setting.
• Experience working within a government, public agency, or community-based behavioral health system.
• Supervisory experience leading multidisciplinary teams.
• Experience supervising multidisciplinary behavioral health teams.
• Experience developing policies, clinical protocols, or crisis operational procedures.
• Experience coordinating with public safety agencies or hospitals.
• Experience ensuring compliance with COMAR, CARF, HIPAA, and 42 CFR Part 2.
• Experience contributing to budget planning or contract oversight.

Responsibilities

• Manage and oversee BHCSC and RCS operations, ensuring services function as licensed alternatives to emergency departments and support people experiencing mental health or substance use crises.
• Ensure 24/7 operational readiness, safety, and compliance with federal, state, and County regulations and program requirements.
• Develop and implement policies, procedures, and clinical protocols aligned with COMAR standards for crisis triage, assessment, stabilization, medication management, and short-term residential care.
• Oversee procurement, contracting, and operational management of contracted services.
• Coordinate with hospitals, emergency departments, law enforcement and public safety partners, the Department of Corrections, Nexus Montgomery, 911, and 988 to support integrated crisis response and continuity of care.
• Oversee multidisciplinary staff, including psychiatric providers, nurses, therapists, peer specialists, and behavioral health technicians; ensure credentialing and appropriate staffing levels consistent with COMAR expectations.
• Lead strategic planning, quality improvement, and reporting, and provide budget input to support sustainable, high-quality crisis services aligned with community needs and crisis system goals.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager