Manager, Customer Care Financial Recovery
About The Position
This position is responsible for leading Customer Care factory financial recovery efforts, with a primary focus on recall, service campaign, and warranty expense recovery, buyback-related factory claims support, and the related ACL recovery processes. The role partners closely with Customer Care Strategy and Operations, Finance, and affiliate factories to ensure that incurred expenses are accurately identified, claimed, validated, and recovered in accordance with factory billing policies and timelines. In addition to its primary responsibilities, the position may support broader financial and administrative activities across Customer Care including reporting, purchasing coordination, and invoice processing to help maintain operational continuity, financial transparency, and compliance.
Requirements
- Must be a high school graduate
- 5 years of experience in budget management or financial analysis
- Relatable experience with factory billing processes
- Strong understanding of financial controls or factory recovery mechanisms
- Comprehension of budget analysis and reporting
- Familiarity with basic financial administration processes such as purchase requests, invoice processing, and internal financial reporting
- Proficiency in Excel, PowerPoint, and enterprise finance systems (SAP preferred)
- Excellent written and verbal communication skills
- Attention to detail
Nice To Haves
- Bachelor's degree preferred
- Supervisory experience desired
Responsibilities
- Own Customer Care factory recovery across recalls, service campaigns, warranty, goodwill, and buybacks
- Lead ACL recovery: claim submission, tracking, reconciliation, and resolution with factories and HMC
- Validate recoverable expenses; align with Finance on billing rules and eligibility
- Monitor cycle times, aging, open claims, and recovery rates; drive improvement
- Partner with Buyback Asset Recovery on reimbursement and reconciliation post-surrender
- Support procurement, including purchase requests and financial documentation
- Manage invoice submission, tracking, and reconciliation with Finance/AP
- Collaborate with Quality, Operations, and Strategy on cost tracking and recovery
- Identify recovery gaps, inefficiencies, and policy misalignment
- Provide insights to reduce unrecovered costs
- Leverage RPA/AI to standardize and automate processes
- Partner with Strategy, IT, and Operations to deploy solutions
- Support budgeting, forecasting, and accruals
- Deliver recovery data, reporting, and executive insights
- Support month-end/year-end accruals
- Oversee reporting and analytics for transparency
- Strengthen controls and audit readiness
- Serve as primary contact; lead projects; exercise judgment; supervise as needed
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- 401(k) retirement plan with Employer Match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Vacation and sick time off
- Employer-paid basic life and disability coverage, including Paid-Family Leave
- Mental health, wellbeing, and employee assistance program
- Health advocate (support)
- Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees
- External Training and Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
