Financial Recovery Specialist

National Credit Recovery Inc•,

9h•CA$18 - CA$19

About The Position

The Financial Recovery Specialist acts as a liaison between creditors and debtors and is responsible in recovering unpaid debts, manages organizational revenue losses, and handles asset recovery.

Requirements

At least 6 months of collections/call center/customer service experience.
Excellent oral and written communication skills.
A customer-first mindset and enjoy solving moderately complex procedures and situations when dealing with customers.
Must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
Hours of Operations - Between Mondays-Fridays 8:00AM-8:00PM and a Saturday - 9:00AM-1:00PM

Nice To Haves

Collection experience is an asset
Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset

Responsibilities

Communicate with customers for all outstanding balances owing
Establish a solid professional relationship with customers and educate them on best practices while showing empathy and building trust
Negotiate the best payment arrangement to help resolve customers’ bills as quickly as possible
Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
Continuously grow and learn by participating in cross-training initiatives, mentoring opportunities, and staying up to date on our products
Maintains a high level of professionalism and compliance to confidentiality