Manager CRM & Sales Operations

In this role, you will be responsible for driving the success of the customer relationship management (CRM) system and optimizing revenue operations processes. The ideal candidate will possess a deep understanding of CRM systems, sales operations, and product management. You will take ownership of the CRM system, develop and execute the CRM strategy, and identify and implement enhancements. Additionally, you will analyze and optimize revenue operations processes, collaborate with cross-functional teams, and serve as the CRM product owner.

Take ownership of our CRM system, ensuring its effectiveness and alignment with business objectives

Develop, execute and maintain the CRM strategy, integrating it into the broader organizational goals

Identify and implement CRM enhancements, ensuring continuous improvement and scalability

Collaborate with cross-functional teams to gather requirements and drive CRM initiatives

Analyse and optimise revenue operations processes to enhance efficiency

Drive implementation of best practices across the operations and sales functions

Develop and manage key metrics and reports to track revenue performance and identify opportunities for improvement

Collaborate with sales, marketing, product and customer success teams to ensure maximum efficiency in moving revenue through the funnel

Serve as the CRM product owner, facilitating ceremonies and prioritising backlog

Define and prioritise user stories, epics, and requirements based on business needs and CRM best practices

Collaborate with cross-functional teams and stakeholders to gather feedback and drive product roadmap decisions

Ensure timely delivery of CRM enhancements, working closely technical specialists and end users

Apply the data governance policies of OfferZen consistently in the CRM system

Collaborate with teams to develop and implement data standards, processes, and guidelines to ensure that all of the elements of data quality are of the highest standard

Monitor data integrity, identify gaps, and take corrective actions as needed

Make the data easy to access, understand and use

• Minimum of 5 years of experience in CRM ownership, revenue operations, or related roles
• Strong understanding of Hubspot or Salesforce
• Strong experience in proactively spotting opportunities, designing recommendations and leading others in ensuring a successful outcome
• Excellent analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Strong project management skills with the ability to prioritize and execute tasks in a fast-paced environment
• Demonstrated ability to collaborate with cross-functional teams and stakeholders to drive results
• Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner
• Knowledge of data governance principles and experience ensuring data accuracy and integrity

• Regular online events, show and tells, and a book club
• Regional and annual off-site events
• Authenticity and low-ego behavior
• Transparency and visibility in company information
• Emphasis on learning and growth mindset
• Fully remote work option
• 20 days of leave per year