Manager, Critical Operations

QTS Data Centers • Fayetteville, GA

3d • Onsite

About The Position

QTS is a global digital infrastructure company that designs, builds, and operates data centers supporting AI, cloud, and digital transformation initiatives. The Manager, Critical Operations is responsible for data center facility technical strategy, continuous improvement, and development support. The role supports electrical, mechanical, fire-life-safety, and data center infrastructure management platforms, along with building and housekeeping operations. Working with the Engineering Manager, this position supports technical operations and daily facility needs while owning strategic projects and continuous improvement initiatives.

The manager oversees teams conducting preventive and corrective maintenance on critical mechanical and electrical equipment. The role requires familiarity with data center infrastructure, applicable codes and regulations, safety standards, remote hands, and customer support. It also includes identifying and implementing measures to improve facility energy efficiency. This position is on-site and supports a 24/7/365 data center environment; remote and hybrid work are not available.

Requirements

• Five or more years of workplace or professionally equivalent experience.
• Five or more years of people leadership experience.
• Exceptional customer service skills.
• Ability to analyze the operation of systems, identify causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal communication skills.
• Ability to effectively lead a team.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• The position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Regular lifting may range from 10 to 50 pounds; heavier weights are handled with others or lifting aids.

Nice To Haves

• Seven or more years of data center environment or professionally equivalent experience.
• Five or more years of people leadership experience in a data center environment.
• Bachelor's or master's degree in Business, Engineering, Architecture, or equivalent professional experience or military schooling.

Responsibilities

• Establish, maintain, and implement facility policies, procedures, and organizational structure consistent with senior management direction, corporate policy, and applicable laws and regulations.
• Develop and maintain efficient maintenance operations and governance, using in-house staff and vendors to support uptime of mechanical, electrical, life-safety, monitoring, and control systems.
• Develop and coordinate maintenance agreements, procedures, testing, inspections, reporting, and accounting practices.
• Develop emergency response plans and manage and report incidents involving mechanical, electrical, controls, and plumbing systems.
• Direct and monitor short- and long-range business plans and establish operational standards for cost control, waste reduction, quality, safety, and environmental responsibility.
• Manage building and site cleanliness and preservation operations.
• Develop and manage operating and capital budgets, and ensure spending complies with organizational requirements.
• Partner with Development, Sales, Implementation, and Solutions Engineers to deploy and maintain customer environments.
• Conduct sales and customer tours and audits.
• Coordinate corporate services support, power services, critical operations technician staffing projections, planning, budgeting, capital projects, maintenance, and business continuity and disaster recovery.
• Help negotiate improvement project contracts for leased and owned real estate.
• Consult operations subject matter experts to resolve operational problems, develop and authorize procedures, and approve major estimates.
• Use system performance comparisons, key performance indicators, benchmarking, and best practices to assess operational program effectiveness.
• Ensure facility mechanical, electrical, controls, monitoring, and fire-life-safety systems comply with governmental operating requirements.
• Obtain and maintain required licenses, permits, and certifications.
• Supervise, train, develop, and coach employees; establish performance goals with direct reports, monitor progress, and support their professional development.
• Facilitate data center space and cable plant design, implementation, and maintenance.
• Ensure teams complete equipment installations, manage tickets, communicate, perform computer hardware and software-related tasks, and resolve incidents in a timely manner.
• Suggest, plan, and implement measures to increase facility energy efficiency.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
• Flexible spending and health savings accounts
• Paid holidays, paid time off, paid volunteer days, and floating holidays
• Holiday compensation when working on holidays
• Employee assistance program
• Tuition assistance and tuition reimbursement
• Parental leave
• Military leave assistance and military benefits package
• QTS scholarship for employee dependents
• Wellness program
• Bonus or commission eligibility; this role may also be eligible for equity
• Stock Purchase Plan
• Pet and legal insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• QTS Charitable Matching Gift Program
• QTS Crisis Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed