Assistant Critical Operations Manager

STACK Infrastructure•Plano, TX

2d•Onsite

About The Position

STACK Infrastructure is seeking an Assistant Critical Operations Manager (ACOM) to support a local data center campus in Plano, Texas. The ACOM is a leader on the Critical Operations team and assists the Critical Operations Manager in maintaining mechanical, electrical, fire life safety, base building, and other internal data center systems. The role implements programs focused on safety, team development, availability, communication, and knowledge, and implements the Data Center Operations Program at the site. The ACOM trains staff, ensures employees are qualified for their duties, and holds regular team meetings and individual one-to-one sessions. The position assists with site-level capital and operating budgets and manages project execution, including developing scopes, obtaining proposals, creating purchase requisitions, and routing invoices. This is an onsite role in Plano, Texas, with no travel or less than 5% travel. The ACOM reports to the Critical Operations Manager and must be eligible to work in the United States and pass comprehensive background and drug screening.

Requirements

High school diploma or equivalent.
At least 4–5 years of experience in data center or related mission-critical operations.
Knowledge of data center (hyperscale, enterprise, and colocation) and telecommunications industries.
Experience using Microsoft Office applications and database software.
3–5 years of experience managing facility preventative maintenance programs.
3–5 years of experience in vendor and project management.
Ability to manage multiple tasks and perform well in stressful situations.
Expert understanding of data center electrical and mechanical systems, including UPS, transformers, PDUs, RPPs, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Expert knowledge of NFPA 70E, NFPA 72, NFPA 25, and fire life safety compliance standards.
Experience in data center trending and analysis, and ability to learn PC-based monitoring systems.
Proficiency in data center commissioning standards.
Ability to perform physical tasks including standing, walking, climbing, and lifting up to 25 pounds.
Willingness to work outside normal business hours, including weekends and holidays, and provide on-call support.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Must be eligible to work in the United States and pass comprehensive background and drug screening.

Nice To Haves

Strong communication skills, with the ability to communicate persuasively and clearly and combine analytics with experience in decision-making.
Ability to remain composed and balance multiple priorities, urgent requests, shifting timelines, and deliverables.
Team-building skills, including developing staff strengths and creating long-term plans for team growth and success.
Curiosity and commitment to continual improvement, including reviewing and analyzing work for future learning.

Responsibilities

Lead and implement a standardized culture of safe work across STACK data centers.
Serve as a data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
Operate, monitor, and maintain facility systems and respond to abnormal conditions.
Implement site-level efficiency projects and maintain overall site design PUE.
Ensure execution of STACK preventative and predictive maintenance programs.
Train and mentor junior staff and ensure site employees are qualified to perform their duties.
Hold regular team meetings and individual one-to-one sessions.
Manage vendor relationships and service contracts; assist with vendor procurement and billing.
Support site-level CapEx and OpEx budgeting and forecasting.
Manage projects, including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.
Create detailed technical procedures for maintenance events, emergency situations, and standard site evolutions.
Review procedures, company standards, and policies for technical accuracy.
Manage internal and external site audits and ensure compliance with standards.
Manage systems to avoid unplanned, customer-impacting outages.
Manage data-floor and back-of-house mechanical loading capacity to support cooling system efficiency.
Use CMS, EPMS, and BMS systems.
Provide exceptional day-to-day customer service and support.
Be available on-call to respond to data center emergencies.
Perform other duties as required by STACK.