Manager - Credit Services - Account Origination

Home Depot • Atlanta, GA

10h • Onsite

About The Position

The Account Origination Manager directs the front-end credit application pipeline, focusing entirely on intake, customer onboarding execution, and pipeline velocity. This manager ensures that all incoming applications and credit modification requests are thoroughly vetted for completeness, data integrity, and compliance, and are efficiently package-routed to the Underwriting team. This role serves as the critical operational bridge between Sales, customers, and Underwriting to maximize onboarding efficiency.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• A thorough working knowledge of the principles/disciplines of credit marketing, including Account Acquisition & Activation, Loyalty Marketing, Sales Promotion, etc.
• A thorough understanding and knowledge of the principles/disciplines of the retail industry.
• A strong grasp of Project Management skills and requirements.
• Able to manage/coordinate multiple, simultaneous projects.
• Understands Time Management skills and uses those skills to deal with unplanned projects and interruptions.
• Demonstrated strong results in managed projects
• Ability to leverage data and analysis to craft a well-thought story utilizing Power Point.
• Able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.
• Very strong communication skills, both verbal and written.
• Demonstrated decisiveness and sound decision making skills.

Nice To Haves

• Experience in product development and/or project management in credit or financial services preferred
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• A proven record of developing new financial products and/or services.
• Both demonstrates and teaches those skills to direct reports.

Responsibilities

• Oversee the end-to-end commercial credit application intake process, managing the workflow queues to ensure seamless and efficient routing from customer submission to the Underwriting team.
• Actively coordinate with external customers and sales teams to request, follow up on, and obtain proper documentation (e.g., financial statements, corporate guarantees, banking details) required to build a complete credit file.
• Direct the pre-underwriting verification process, ensuring that customer master data, corporate hierarchies, tax exemption certificates, and initial Know Your Customer (KYC) documentation are accurate and complete before underwriting review.
• Leverage technology to automate low-touch data gathering, minimize application friction, and accelerate the pre-underwriting pipeline.
• Partner closely with Sales leadership to set clear expectations regarding application requirements, resolve missing documentation bottlenecks, and provide real-time visibility into the onboarding pipeline.
• Define, track, and report on strict Service Level Agreements (SLAs) for application turnaround times, specifically measuring velocity from "Application Received" to "Package Submitted to Underwriting."
• Typically reports to Senior Manager Credit Services. Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager