Supervisor, Credit Services - Account Services & Maintenance

Home Depot • Atlanta, GA

14h • Onsite

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Role Summary The Account Services & Maintenance Supervisor oversees the daily operations of the credit services support team, focusing on high-touch account administration, platform governance, and premier customer care. This role ensures a seamless "white glove" service experience for customers, manages inbound support queues, and serves as the internal subject matter expert and administrator for the Bectran platform. Additionally, this supervisor is responsible for driving team training programs and managing system user access requirements to ensure operational compliance.

Requirements

• Must be 18 years of age or older
• Must be legally permitted toТаким образом, вы можете использовать этот код для создания JSON-объекта, который будет содержать всю необходимую информацию из предоставленного описания вакансии.the United States
• 4+ years of work experience
• 1+ year of leadership experience

Nice To Haves

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Consumer & Commercial Credit underwriting experience; An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.
• Strong analytical skills with experience transforming data into actionable information.
• Exhibited ability to work independently.
• A strong grasp of credit and customer service/call center management skills.
• Able to manage/coordinate customer servicing levels.
• Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs.
• Track record of successfully managing and delivering multiple, simultaneous projects.
• Able to strategically analyze, define, and solve business problems and opportunities.
• Exhibited ability to work independently, and as part of a larger group of teams

Responsibilities

• Direct and coach the team in providing premium, high-touch "white glove" service to accounts, ensuring immediate, accurate, and professional handling of account inquiries and onboarding.
• Manage and monitor the daily inbound call queues and support pipelines, tracking performance metrics to ensure rapid response times, low abandonment rates, and first-contact resolution.
• Serve as the primary functional administrator for the Bectran credit management system; manage workflow configurations, monitor automated tasks, handle platform maintenance, and ensure data synchronization with the ERP.
• Oversee and manage user access requirements for Bectran and related credit modules, ensuring role-based access controls are strictly enforced, audited, and aligned with company compliance policies.
• Design, maintain, and deliver comprehensive training programs for new hires within the department, while providing ongoing system and process training for internal credit staff and commercial sales partners.
• Audit and oversee daily account maintenance activities—including corporate hierarchy updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager