Manager, Creative Art Director - Retail Bank

Capital One • Richmond, VA

6d

About The Position

Capital One is seeking an experienced designer with a history of creative leadership, strong results, and a modern, elevated portfolio to support the Retail Bank creative team. The role brings the brand to life across audiences, products, and digital channels. The successful candidate partners with creative directors to define work and with art directors and copywriters to deliver it, contributing to creative development and design systems as a lead designer while also leading project teams as a creative lead.

The role combines strategic, customer-focused marketing and elevated design with team leadership. The candidate will create work across digital channels, develop systems and guidance that help internal and agency teams scale work in line with brand standards, and act as a strategic partner to cross-functional groups. Candidates must provide a portfolio of creative work for consideration.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of experience leading creative teams.
• At least 3 years of experience designing for digital channels, including social media.
• At least 5 years of experience as an art director using design tools such as Adobe Creative Suite and Figma.
• Provide a portfolio of creative work for consideration.

Nice To Haves

• 5 or more years of experience directly leading creative teams.
• Experience at a large in-house creative team.
• Experience working with a Fortune 100 brand.
• Experience in storyboarding, motion graphics, and/or video production.
• Experience with premarket and in-market testing tools.
• Experience leveraging GAI, personalization, and optimization tools in creative development and marketing.

Responsibilities

• Deliver detailed, high-quality design across digital channels, including paid social, display, email, web, and SEM.
• Develop design systems, libraries, AI-tool integration, and guidance aligned with brand standards to help internal and agency teams elevate and scale their work.
• Lead and inspire art directors, designers, and copywriters, including full-time associates, contractors, and agencies, to develop strategically grounded, insight-driven creative.
• Influence and elevate creative craft across the group.
• Apply expert knowledge of advertising and marketing trends to translate business intent into creative strategies and executions that market products effectively.
• Understand intended audiences, interpret market research and test results, and use findings to develop and optimize creative.
• Build and maintain relationships with partner groups, including digital, marketing, operations, and legal, to anticipate and address obstacles and establish Brand Creative as a strategic thought partner.
• Present and influence persuasively to increase buy-in and create opportunities for the team and department.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager