Manager Contract Administration Operations - Individual & Family Markets
About The Position
This position manages a new Individual and Family Markets (IFM) team responsible for researching requirements, drafting document language, and coordinating cross-team processes for creating, maintaining, revising, and filing customer-specific documents for new and existing business. Work must comply with corporate guidelines, benefit specifications, and statutory requirements. The role supports the performance, overall quality, and resource allocation of IFM document generation teams, as well as implementation strategies, projects, and initiatives. The position follows HCSC's hybrid flex policy, with employees expected to work in the office a minimum of three days per week. Compensation aligns with an annual incentive bonus plan, subject to its terms and conditions.
Requirements
- Bachelor's degree and five years of health insurance contract operations experience, plus one year of management experience; OR nine years of health insurance contract operations experience, plus one year of management experience.
- Knowledge of health products and procedures, underwriting requirements, and contract and funding arrangements.
- Analytical and reporting skills.
- PC proficiency, including the Microsoft Office Suite.
- Project management skills.
- Customer service experience and acumen.
- Leadership skills.
- Verbal and written communication skills to manage staff and operations, build relationships with internal and external stakeholders, build consensus, and resolve issues.
Nice To Haves
- J.D. degree or four years of experience in a leadership role with independent decision-making.
- Experience with change management processes or activities.
- Knowledge of corporate marketing practices and health insurance product lines.
- Experience managing cross-team processes involving regulatory objection flows.
Responsibilities
- Manage the new Individual and Family Markets team responsible for requirement research and document-language drafting.
- Manage cross-team processes for the creation, maintenance, revision, and filing of customer-specific documents for new and existing business.
- Ensure document work follows corporate guidelines, benefit specifications, and statutory requirements.
- Support performance, overall quality, and resource allocation for IFM document generation teams.
- Support implementation strategies, projects, and initiatives.
- Manage staff and operations, build relationships across the organization and with external stakeholders, build consensus, and resolve issues.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan, subject to plan terms and conditions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
