Manager Contract Administration Operations - Individual & Family Markets

HCSC•Chicago, IL

1d•Hybrid

About The Position

The Manager Contract Administration Operations will manage a new Individual and Family Markets (IFM) team responsible for researching requirements, drafting document language, and coordinating cross-team processes for creating, maintaining, revising, and filing customer-specific documents for new and existing business. Work must comply with corporate guidelines, benefit specifications, and statutory requirements. The manager will support the performance, overall quality, and resource allocation of IFM document generation teams, as well as implementation strategies, projects, and initiatives. The position follows HCSC’s hybrid flex policy, with a minimum of three days in the office each week. Compensation is based on job-related skills, education, knowledge, and experience, and the role participates in an annual incentive bonus plan subject to its terms and conditions.

Requirements

Bachelor's degree and five years of health insurance contract operations experience, plus one year of management experience; alternatively, nine years of health insurance contract operations experience, plus one year of management experience.
Knowledge of health products and procedures, underwriting requirements, and contract and funding arrangements.
Analytical and reporting skills.
PC proficiency, including Microsoft Office Suite.
Project management skills.
Customer service experience and acumen.
Leadership skills.
Verbal and written communication skills to manage staff and operations, build relationships with internal and external stakeholders, build consensus, and resolve issues.

Nice To Haves

J.D. degree or four years of experience in a leadership role with independent decision-making.
Experience with change management processes or activities.
Knowledge of corporate marketing practices and health insurance product lines.
Experience managing cross-team processes involving regulatory objection flows.

Responsibilities

Manage a new Individual and Family Markets team responsible for requirement research, document language drafting, and cross-team processes.
Oversee processes for creating, maintaining, revising, and filing customer-specific documents for new and existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements.
Support performance, overall quality, and resource allocation for IFM document generation teams.
Support implementation strategies, projects, and initiatives.
Manage staff and operations and build relationships across the organization and with external key stakeholders.
Build consensus and resolve issues.