Manager Continuous Improvement and Quality

Noridian Healthcare Solutions, LLC•Fargo, ND

6d•$91,158 - $137,937•Remote

About The Position

The Manager of Quality Management and Improvement leads Noridian Healthcare Solutions’ enterprise quality strategy, Quality Management System (QMS), business process improvement portfolio, and operational excellence priorities. The role develops quality as an enterprise capability by identifying risks, analyzing performance trends, prioritizing opportunities, redesigning processes, and delivering measurable improvements across the organization. The Manager leads the Quality Management, Improvement and Innovation team and partners with operational, compliance, technology, data, and senior leaders to improve enterprise performance. The position oversees quality intelligence and performance analytics, including identifying indicators and developing actionable insights. It also administers Noridian’s framework for developing and submitting innovation concepts to CMS, and promotes quality, continuous improvement, innovation intake, and process discipline through daily management, corrective action planning, and enterprise initiatives. The position is eligible for remote work, but the employee’s physical work location must be in one of the 50 states or the District of Columbia. Travel to company sites is required. The work environment is an office environment, with prolonged sitting and telephone use, use of standard office equipment, infrequent lifting up to 15 pounds, and infrequent stooping.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, Quality Management, Operations Management, Industrial Engineering, Organizational Leadership, or a related field.
Seven years of progressive experience in quality management, operational excellence, continuous improvement, business process redesign, performance improvement, healthcare operations, or related disciplines.
Three years of leadership experience managing staff, cross-functional initiatives, or improvement programs.
Demonstrated success implementing quality, process improvement, operational excellence, or transformation strategies.
Experience leading complex, cross-functional business process improvement initiatives from problem definition through implementation and sustainment.
Strong understanding of quality management systems, performance management, data-driven decision-making, root cause analysis, corrective action, and continuous improvement methods.
Experience in highly regulated environments with significant compliance, customer, contract, financial, or reputational impact.
Strong written and verbal communication skills, including preparing leadership materials focused on insight, risk, decisions, and outcomes.
Ability to travel independently to all company sites.
Ability to read, hear, speak, keyboard, reason, communicate effectively, and solve problems.
Must meet applicable federal identity verification, background investigation, adjudication, credentialing, and access authorization requirements if required for the position. Candidates seeking federal identity credentials and authorized access must have resided in the United States for at least three of the last five years.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, Engineering, Organizational Leadership, Quality Management, or a related field.
Lean Six Sigma Black Belt, ASQ Certified Manager of Quality/Organizational Excellence, PMP, Prosci, Theory of Constraints, or comparable certification.
Experience supporting Medicare, Medicaid, healthcare payer operations, government contracting, or similarly regulated environments.
Experience implementing or maturing an enterprise Quality Management System.
Experience managing innovation intake, concept development, governance, or submissions in a government healthcare or regulated environment.
Experience building improvement communities of practice, practitioner development programs, or enterprise operational excellence capability.

Responsibilities

Lead and execute Noridian’s enterprise quality strategy, including governance, operating model, quality framework, priorities, performance measures, and continuous improvement capabilities.
Manage and continuously enhance the enterprise Quality Management System through standards, methodologies, corrective and preventive action processes, root cause analysis practices, operational controls, and sustainable improvement.
Direct the enterprise business process improvement and operational excellence portfolio, prioritizing initiatives and ensuring governance, implementation, adoption, measurement, and sustainment.
Develop and use enterprise quality intelligence and performance analytics to identify trends, risks, root causes, indicators, and improvement opportunities; partner with business and technical leaders on dashboards and monitoring capabilities.
Lead process redesign and transformation using Lean, Six Sigma, Agile, change management, and other improvement methodologies.
Manage the CMS innovation submission framework, including intake, evaluation, prioritization, governance, development, submission, tracking, and organizational learning.
Partner with senior leaders and cross-functional stakeholders to address quality issues, operational risks, performance gaps, corrective actions, and strategic improvement opportunities.
Champion a culture of quality, innovation, and operational excellence by embedding continuous improvement into leadership practices, daily management, planning, employee development, and decision-making.
Build organizational capability through training, communities of practice, coaching, communication, and tools that strengthen process thinking, root cause analysis, data-driven decisions, change leadership, and automation readiness.
Lead, develop, and manage the Quality Management, Improvement and Innovation team, setting priorities, accountability, performance expectations, and professional development plans.
Lead governance activities, facilitate decisions, prepare executive communications, report enterprise performance outcomes, and represent the function with internal and external stakeholders, including CMS.
Perform other duties as assigned.