Manager, Content & Community

We Are Social•Toronto, ON

2d•Hybrid

About The Position

We Are Social is looking for a Manager, Content and Community to join their growing team. This role is responsible for taking full ownership of community management deliverables, transforming raw social listening data into actionable creative insights. The individual will develop and implement strategies to foster positive engagement, increase brand awareness, and promote goodwill towards the company. The ideal candidate will be a skilled communicator, relationship builder, and possess a passion for community involvement. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands.

Requirements

3+ year experience managing social communities for professional brands or agencies.
Bachelor's degree in Communications, Marketing, or a related field
Exceptional written communication skills with a portfolio of samples of social copy
Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
Mastery of bespoke comment copy and long-form guide writing that maintains brand integrity while flexing across diverse client TOVs
Serial social media user who can show a deep understanding of key platforms

Nice To Haves

Traditional agency experience is not required, but it’s a plus.

Responsibilities

Engage with communities daily to strengthen and grow brand love, tap into relevant cultural moments, and foster positive brand sentiment
Able to visualize thinking and ideas compellingly and appropriately for a presentation
Responsible for Community Management deliverables, including the organization, tailoring, and presentation of Community Management Playbooks and Guides that align with overarching client strategies
Assess research findings and social listening data at speed to pivot engagement initiatives and inform reactive content strategies
Design and implement standardized processes for Community Management training and onboarding to ensure consistency across the internal team and client accounts
Proactively identify and propose AI applications to improve team functions
Use AI to synthesize high volume community feedback into concise, actionable reports for the creative and strategy teams.
Serve as a mentor to junior staff, providing constructive feedback while actively inviting cross departmental collaboration to ensure a cohesive final product
Take multifaceted community issues or data sets and distill them into simple, clear directions for the team

Benefits

Passport program lets you explore and work from one of our 18 other offices worldwide
Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
Agency summer days
Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
Dogs allowed, dedicated private wellness room (in select offices)
Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!
In-house learning & development sessions and annual career and growth conversations
Access to internal network of opportunities across all agencies
Focus on developing and recruiting BIMPOC Talent
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family.