Manager, Consumer Warranty Programs

LG Electronics • Huntsville, AL

12d • Onsite

About The Position

LG Electronics is seeking a Manager, Consumer Warranty Program Development & Administration to lead the design, launch, administration, and growth of consumer warranty and service contract programs. This role involves developing profitable warranty products, managing program performance, expanding strategic partnerships, and driving revenue growth across various distribution channels. The successful candidate will oversee program strategy from concept to market launch, including market analysis, pricing, coverage design, regulatory considerations, claims assumptions, and business case development. They will also manage ongoing program performance, including underwriting results, claims trends, loss ratios, customer satisfaction, compliance, and financial outcomes. This position requires cross-functional collaboration with product, legal, compliance, actuarial, finance, technology, marketing, claims, and service operations teams to ensure successful execution, strong governance, and a consistent customer experience. Additionally, the role involves identifying market expansion opportunities, developing strategic partner relationships, and pursuing innovative warranty solutions to support profitability, customer value, and long-term enterprise growth.

Requirements

• Bachelors Degree in Business (Marketing & Communications), Economics, Business Information Technology.
• 10 years of progressive advanced industry experience.
• Minimal travel required – less than 10% of the time.

Nice To Haves

• MBA or master’s degree in related field preferred.

Responsibilities

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements.
• Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams.
• Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value.
• Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets.
• Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability.
• Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners.
• Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue.
• Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service.
• Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience.
• Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value.
• Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities.
• Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager