Senior Warranty Manager

Strata Careers•Richmond, VA

2d•Hybrid

About The Position

The Warranty Manager is responsible for directing all phases of warranty claims across the EPC portfolio. This role encompasses oversight of all warranty processes and policies, ensuring that effective procedures are implemented for claims management, reporting, quality assurance, and customer support. The Warranty Manager verifies the availability of necessary tools and materials, collaborates with engineering teams on design reviews, and confirms that all claims are processed and resolved in accordance with established standards. Summary: We’re leading the industry in sustainable energy careers. We understand that our employees are the lifeblood of the company. We strive to align company goals with those of our employees. We're constantly innovating to make a difference for our customers, our employees, and our planet. Our mission is to make a difference by developing cost-efficient alternatives to traditional energy sources, without long-term dependence on government subsidies. We’re leading the industry in sustainable energy careers. We hope you’ll join us.

Requirements

Advanced level of knowledge in: Communication to include listening skills, Relationship building, Adaptability to environment, Decision making, Construction knowledge, Civil and electrical knowledge, Safety, Manage in a stressful environment
Intermediate level knowledge in: Fundamentals of contract requirements, Warranty Claims, Change orders, Understanding Scheduling concepts and exceptions
Basic level of knowledge in Microsoft Office suite (Excel, Word)
Understanding environmental concepts
Interpreting state rules and regulations
Proficiency with computer and software applications to include but not limited to MS Office Suite, file sharing systems, accounting software systems, and Enterprise Computerized Maintenance Management Systems.
Outstanding presentation, reporting, and communication skills.
Proven ability to manage multiple time-sensitive projects simultaneously while paying strict attention to detail.
Demonstrates a commitment to continuous improvement of job methods and processes.
Ability to learn about new technologies and electrical components with minimal formal training.
Strong written and verbal communication skills.
Punctual and reliable; Detail-oriented and strong organizational skills.
Proven ability to maintain good working relationships with colleagues.
OSHA 10 and/or 30 certification
Must have a valid current driver license
Able to travel based on assigned projects, up to 95%.

Nice To Haves

Management experience with solar projects desired.

Responsibilities

Serve as primary contact for all warranty issues
Support/manage Engineering, Procurement and Construction customer relationship and act as point of contact for warranty claims
Coordinate with internal resources and subcontractors to ensure all claims are addressed in timely fashion, within scope and while maintaining necessary financial spending controls
Manage warranty claims filed by Strata Solar Services with third parties including external construction companies, component manufacturers and subcontractors
Engage in customer communication including regular phone calls, on-site visits and email correspondence.
Maintain proper warranty records/documentation to ensure contract compliance and warranty requirements
Create and maintain component warranty documentation
Lead with compilation of regular reporting regarding component failure rates, improvement plans, warranty claim rates, average expenditure under warranty period, etc.
Design best in class warranty processes so Strata remains an industry leader in end-to-end warranty management
Manage a small team of direct reports and assist with headcount growth plans as our business lines expand
Perform other duties as assigned