Warranty Manager (2021)

DRB Homes • Houston, TX

3d • Onsite

About The Position

The Warranty Manager will research and respond to all customer service inquiries received from DRB Homes new home customers via phone and in person. This role involves managing warranty work orders, acting as a liaison between homeowners and subcontractors, and ensuring service requests align with company policies. The manager will also identify potential construction defects, approve service invoices, and monitor repair budgets.

Requirements

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Must have home building experience in field work
• Displays a friendly, enthusiastic, respectful, and personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask; coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• 3-5 years’ experience in the residential construction industry as a Warranty Manager
• Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction

Nice To Haves

• Prior customer service experience preferred

Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine the need for service
• Act as a liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report potential home construction defects to the Director of Production
• Approve service invoices
• Monitor service repair budgets
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED