Manager - Concerts
About The Position
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us. SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Make a difference by supporting and collaborating with a vibrant and creative community. Enjoy many options for workplace flexibility and work-life balance. Get involved in the rapidly changing creative space. Advocate for and empower the creative community. Together, we’ll help music creators earn more income and make a living. Reporting to the Director – Royalty Operations, the Manager of Concerts will be responsible for managing and building a high performing team that will ultimately contribute to the overall success of our Concert Distributions. You will play a key role in ensuring that creators and rights holders are accurately and fairly compensated for their live performances. Leading a dedicated team, you will oversee the day-to-day operations of the Concert distribution process, driving operational excellence, continuous improvement, and innovation. This role sits at the intersection of data, technology, and service, requiring a strong leader who is passionate about supporting the music community and enhancing the experience and outcomes for our members.
Requirements
- Broad knowledge of the music industry, with a strong understand of SOCAN’s Distribution and Licensing processes and procedures.
- Post-secondary education in business administration, finance, music business, or a related field.
- Minimum 5 years of leadership experience, with a proven track record of building, developing, and motivating high-performing teams.
- Demonstrated experience in operations management, preferably in a royalties, music rights, or other data-driven environment.
- Strong analytical, problem-solving, and decision-making skills, with the ability to interpret complex information and translate it into actionable insights and operational improvements.
- Effective communicator with strong interpersonal skills and the ability to collaborate across cross-functional teams and with external partners.
- Strong organizational and prioritization skills, with the ability to manage multiple initiatives, competing demands, and deadlines in a fast-paced environment.
- Experience working with business systems, music royalty/repertoire systems, reporting tools, and CRM platforms, with comfort leveraging technology to enhance operational effectiveness.
- Strong service orientation and a proactive, solutions-focused approach, with the ability to adapt to evolving business needs.
- Understanding of, and commitment to, supporting creators and rights holders through accurate, fair, and responsive service.
Nice To Haves
- Bilingualism (French/English) is a significant asset.
Responsibilities
- Lead the day-to-day operations of the Concert team, ensuring accurate, timely, and high-quality processing and distribution outcomes that maximize value for creators and rights holders.
- Set departmental priorities, goals, and resource plans to support service levels, operational efficiency, and alignment with organizational objectives, Core Values, and Strategic Pillars.
- Identify, monitor, analyze, and communicate operational results and performance indicators (KBIs/KPIs), using data and insights to drive accountability, informed decision-making, and continuous improvement.
- Identify, evaluate, and enhance business processes, policies, procedures, and workflows to improve accuracy, efficiency, transparency, and the overall member and stakeholder experience.
- Partner with Senior Management, the Concert Stream Manager, IT, and external stakeholders such as Entandem to optimize systems, streamline workflows, resolve operational issues, and support effective delivery of Concert distributions.
- Lead, coach, and develop team members by setting clear expectations, providing ongoing feedback, managing performance, and supporting training and capability development.
- Build and maintain strong relationships with internal and external stakeholders and support the timely and effective resolution of complex inquiries and service issues through Case Management (CRM).
- Act as an escalation point for complex member, stakeholder, and operational issues requiring judgment, policy interpretation, and cross-functional coordination.
- Other duties as required
Benefits
- 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
- Twelve paid sick days annually (including five personal days)
- Access to SOCAN fitness facility – Include only for positions in Toronto
- Annual Performance Incentive bonus (dependent on a personal and company performance)
- Defined contribution Pension Plan
- Comprehensive, health and dental benefits program
- Inclusive and collaborative working environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
