Manager, Community Relations
About The Position
The Office/Community Relations Manager is a hands-on, highly organized leader responsible for launching and operating a new office while overseeing HR administrative processes, vendor management, and community engagement. The role coordinates across internal teams, applicants, community partners, and vendors to keep the pre-opening timeline on track and ensure smooth, efficient operations that comply with company standards. The manager leads day-to-day operations of the Vendor and Career Center in Corona, NY, serving as the primary contact for job seekers and suppliers engaging with Hard Rock Hotel & Casino Metropolitan Park. The role builds relationships and provides operational oversight to deliver a professional, welcoming, high-quality experience for visitors and partners. The position also supports local workforce development and community engagement, represents Hard Rock at events, and coordinates with corporate and property teams across HR, Procurement, Security, IT, Communications, and Legal. It includes strategic and team leadership responsibilities, such as setting priorities, recommending operational improvements, conducting performance discussions, and supporting employee development.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, Public Administration, Communications, or a related field.
- 5–7 years of progressively responsible experience in office management, HR coordination or operations, community engagement, vendor management, or similar administrative leadership roles.
- Ability to work a flexible schedule, including weekends, varying shifts, extended hours, or event support as needed.
- Ability to perform effectively in a fast-paced, high-volume, constantly evolving environment.
- Professional interaction with business partners, team members, vendors, applicants, and community stakeholders.
- Proficiency in Microsoft Office and Microsoft 365, including Teams, SharePoint, and Outlook.
- Ability to use internal systems, including Workday, to manage employee data, workflows, and procurement.
- Strong organizational and time-management skills with exceptional attention to detail.
- Clear, professional communication skills, including listening, speaking, reading, and writing; ability to deliver information one-on-one and in groups.
- Fluency in English.
Nice To Haves
- Relevant HR certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP.
- Additional language skills.
Responsibilities
- Maintain knowledge of HR policies, employment regulations, and labor laws to ensure compliance.
- Provide applicants with guidance on employment opportunities.
- Respond to HR and vendor inquiries, manage communications, and coordinate interviews, appointments, and services at the Vendor & Career Center.
- Partner with the Community Engagement Team to strengthen local relationships, expand outreach, and advance workforce development initiatives.
- Deliver the Hard Rock Workforce Readiness Program to prepare local talent for employment opportunities.
- Represent Hard Rock at community events, job fairs, and vendor outreach activities.
- Maintain a visible presence across office, HR, and community-facing functions to support staff, resolve issues, and ensure smooth daily operations.
- Assist with planning and executing career fairs, vendor fairs, and Hard Rock-sponsored events supporting recruitment and supplier engagement.
- Liaise between local operations and corporate HR, Community Engagement, Procurement, Security, IT, Communications, and Legal teams to ensure alignment with organizational standards and priorities.
- Coordinate with Corporate Procurement on vendor processes, documentation, and compliance.
- Collaborate with Corporate HR to align recruiting activities, onboarding timelines, and workforce readiness efforts with property hiring strategies.
- Prioritize operational needs while managing multiple tasks, shifting deadlines, and competing demands.
- Coordinate office and facility operations, including supplies, vendor support, and logistics.
- Establish goals and priorities aligned with organizational objectives; develop and implement plans to achieve business results.
- Identify opportunities for improvement and recommend operational enhancements.
- Support organizational growth initiatives and change management efforts.
- Conduct regular one-on-one meetings and performance discussions.
- Support employee growth, succession planning, and career development.
- Foster teamwork, collaboration, and accountability.
Benefits
- Comprehensive benefits package to support health, future planning, and work-life balance; benefits may vary with employment status.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
