Manager, Community Benefits/Community Relations Program Design and Evaluation

Beth Israel Lahey Health

3d•$110,000 - $125,000•Hybrid

About The Position

The Manager, Program Design and Evaluation reports to a Director of Community Benefits and Community Relations (CBCR) and works across eleven hospitals to ensure community benefit investments, programs, and strategies advance Beth Israel Lahey Health (BILH) priorities while maximizing community impact and Social Return on Investment (SROI). The Manager leads program design, measurement, optimization, evaluation frameworks, performance metrics, and impact analyses to guide decision-making, resource allocation, and long-term strategy. This role also leads the Community Health Needs Assessment (CHNA) process and supports Implementation Strategies that connect community priorities with BILH strategic objectives, evidence-based approaches, measurable outcomes, sustainability, and scalable impact. In partnership with CBCR leadership and stakeholders, the Manager evaluates program effectiveness, value, and strategic alignment, translating data into recommendations that strengthen performance and advance business needs. The role leads data strategy and infrastructure, develops dashboards and reports, assesses SROI and community impact, supports regulatory compliance, and identifies opportunities for improvement and innovation. It promotes data integrity, continuous learning, accountability, and organizational adoption of data-informed program design and investment practices. This is a hybrid position requiring onsite presence in Charlestown, Massachusetts, and at BILH hospitals one to three days per week.

Requirements

Bachelor's degree required; Master's degree preferred.
5–8 years of program design and evaluation experience with management experience, or an equivalent combination of education and relevant experience.
Three years of management experience or demonstrated progressive leadership.
Experience conducting Community Health Needs Assessments (CHNAs) and program evaluations.
Strong program planning and design skills, including experience designing and evaluating community health programs and knowledge of program theories and frameworks such as logic models, outcome evaluation, and theories of change.
Working knowledge of multiple research methods and evaluation approaches.
Strong understanding of health care systems, community-based organizations, and policy, including common healthcare and public health interventions and evidence-based or evidence-informed approaches.
Grant experience, including proposal development, grant writing, grantmaking, and grant management.
Project management and documentation experience.
Experience working with and developing solid relationships with diverse stakeholder groups.
Experience with Microsoft Word, Excel, and PowerPoint.
Strategic and critical thinking, troubleshooting, and problem-solving skills.
Strong presentation, oral, writing, and analytical skills; ability to understand complex challenges and develop organized, articulate concept papers, reports, and proposals.
Excellent organizational skills, initiative, teamwork, and ability to assume responsibility.
Ability to manage multiple projects effectively and prioritize tasks.
Proficiency in quantitative and qualitative data analysis and evaluation, including tools such as SPSS, Excel, or R.
Attention to detail and ability to contribute to multiple projects effectively and independently.
Ability to communicate clearly about complex data topics in writing and verbally.
Ability to produce excellent work with minimal supervision and make proactive recommendations.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Master's degree.
Process improvement experience.
Creative, tenacious, and diligent approach with a strong sense of curiosity.
Knowledge of Massachusetts Attorney General's Office, Massachusetts Department of Public Health, New Hampshire Charitable Trust Unit, and Internal Revenue Service Community Benefits regulatory requirements.

Responsibilities

Design, implement, and continuously improve evidence-informed programs, tools, and investments that advance BILH business needs, strategic priorities, and community benefit goals.
Oversee program planning, budgeting, grantmaking, implementation, monitoring, stakeholder engagement, and technical assistance to support alignment, adoption, and measurable impact.
Develop, manage, and monitor the CBCR evaluation framework, including KPIs, logic models, theories of change, and impact measures.
Use evaluation findings to inform resource allocation and investment decisions, meet regulatory requirements, maximize SROI, and recommend improvements to program and operational performance.
Lead data strategy and infrastructure for CBCR programs and investments, including database design, data collection, analysis, grants management, tracking, reporting, and impact measurement.
Support stakeholder training and adoption of systems, processes, and tools that advance departmental and organizational priorities.
Establish and monitor metrics for compliance with federal, state, and local Community Benefits requirements, while demonstrating outcomes, strategic alignment, community impact, and SROI across BILH and its hospitals.
Partner with CBCR leaders and stakeholders to define goals, metrics, indicators, and evaluation approaches that support strategic decisions and resource prioritization.
Maintain and promote evidence-based and promising practices to strengthen program effectiveness and impact.
Design and manage the CHNA, prioritization, community engagement, and Implementation Strategy processes for all BILH hospitals, aligning community needs with BILH priorities, evidence-based interventions, and regulatory requirements.
Analyze quantitative and qualitative data using appropriate methods, ensure data quality and integrity, and translate findings into actionable insights for strategy, planning, and investment decisions.
Select, manage, and oversee external evaluators and consultants to ensure high-quality analyses aligned with organizational objectives.
Develop and maintain dashboards, reports, presentations, and decision-support tools communicating impact, strategic value, business needs, regulatory compliance, and return on investment to internal and external stakeholders.
Support adoption of data-informed program design, planning, implementation, and continuous improvement, fostering accountability, learning, and strategic investment across CBCR.
Mentor and guide other staff members.