Manager, Communications & Storytelling
About The Position
The Manager, Communications & Storytelling supports communications for FICO’s Software business, translating complex technology into clear, compelling stories that build credibility with reporters, analysts, customers, and executives. Working with senior communications leaders and cross-functional partners, the role helps shape and amplify FICO’s platform narrative, develop executive thought leadership across earned and owned channels, and tell proactive stories about FICO solutions, customer and partner announcements, and technology trends affecting financial services. The position develops integrated communications strategies, cultivates media relationships, creates communications materials, prepares executives and other spokespeople for engagements, and coordinates with product, analytics, legal, marketing, and regional teams. It also monitors coverage and industry developments, analyzes earned-media performance, manages PR agency projects, and may contribute to stories connecting FICO technology with community-impact work such as fraud and scam research and education.
Requirements
- Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field, or equivalent work experience.
- 3–6 years of experience in media relations, public relations, or communications, with meaningful experience in B2B technology communications and/or financial services.
- Ability to simplify complex technology topics and craft clear, compelling messages for business, trade, and mainstream media audiences.
- Working knowledge of the evolving media landscape and how to engage reporters across technology, financial, and business outlets and tailor stories to audiences and platforms.
- Experience developing press materials, pitching compelling angles, and staffing interviews.
- Demonstrated ability to manage communications projects from concept through execution while balancing multiple drafts, deadlines, and stakeholders.
- Executive presence and confidence engaging senior leaders, recommending communications approaches, and influencing decisions.
- Collaborative, adaptable, hands-on approach and readiness to support the broader team across workstreams and regions.
- Experience using PR tools such as MuckRack for media monitoring, outreach, and reporting.
- Proactive, curious approach, with comfort taking ownership, asking questions, and looking for ways to improve the work.
Nice To Haves
- Experience in B2B technology, software, AI, fraud, financial services, or retail banking.
- Existing relationships with technology, financial services, trade, or business reporters.
Responsibilities
- Help develop and execute integrated communications strategies to increase awareness, understanding, and credibility for FICO’s software business and platform story.
- Develop proactive storytelling ideas, including timely angles and newsjacking, to position FICO in industry conversations.
- Build and maintain relationships with technology, financial services, trade, and business reporters; pitch stories and manage inbound and urgent media inquiries.
- Write communications materials, including press releases, media pitches, Q&As, talking points, executive briefing documents, blog posts, awards submissions, and executive bylines.
- Drive executive thought leadership from intake calls and pitch development through speaker preparation, social content, and on-site event and conference support.
- Prepare spokespeople for interviews, speaking engagements, briefings, and other media engagements, promoting clarity, confidence, and message consistency.
- Partner with product, analytics, legal, marketing, and regional teams to ensure communications are accurate, timely, and aligned with business priorities.
- Monitor media coverage, technology market trends, and industry conversations to identify storytelling opportunities and flag emerging issues or risks.
- Track and analyze earned-media performance and turn results into insights and recommendations for the communications team and internal stakeholders.
- Manage PR agency projects and other assigned workstreams from planning through execution, keeping stakeholders informed and deliverables on track.
- Contribute, as opportunities arise, to stories connecting FICO’s software and technology to community-impact work, including B2B research and education on fraud and scams.
Benefits
- Competitive compensation, benefits, and rewards programs.
- Professional development and valuable learning experiences.
- Work/life balance.
- Employee resource groups.
- Social events that promote interaction and camaraderie.
- Inclusive, people-first work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
