Manager, Commercial Performance

Johnson & Johnson • Cincinnati, CA

6d • Hybrid

About The Position

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease, and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at Johnson & Johnson MedTech .

The Manager, Commercial Performance is responsible for ensuring that executed customer agreements deliver their intended financial and strategic value. This role focuses on post-contract performance management, including utilization, revenue realization, compliance to deal terms, and billing alignment. This individual partners closely with Sales, Finance, and Operations to monitor deal performance, identify gaps between contracted expectations and actual usage, and take action to drive customer adherence and optimize outcomes.

Requirements

• Minimum of 5 years of experience in commercial operations, deal desk, finance, pricing, or revenue operations.
• Bachelor’s degree required
• Strong understanding of contract structures, revenue models and financial performance tracking.
• Experience with billing processes, revenue recognition, or contract-to-cash workflows.
• Advanced analytical skills (Excel, Power BI, or similar tools).
• Ability to translate complex data into actionable insights for Sales teams.
• Strong stakeholder management skills with experience influencing field behavior.
• Detail-oriented with a proactive, problem-solving mindset.

Nice To Haves

• MBA or advanced degree preferred.
• Experience in medical device, capital equipment, or healthcare technology.
• Familiarity with CRM (e.g., Dynamics), ERP/billing systems, and contract lifecycle management tools.
• Experience managing post-sales performance or customer compliance programs.

Responsibilities

• Track performance of executed agreements against contracted terms, including utilization, procedure volumes, and financial commitments.
• Monitor adoption of systems ˙ models.
• Identify underperformance, revenue leakage, or deviations from expected deal outcomes.
• Partner with Finance and Billing teams to ensure accurate and timely invoicing aligned to contract terms.
• Validate that billing structures (e.g., per procedure, subscription, capital agreements) are correctly applied.
• Identify and resolve gaps between contracted pricing and billed revenue.
• Work with Sales teams to address customer underutilization or non-compliance with contract commitments.
• Develop and execute action plans to bring customers back into compliance (e.g., volume commitments, usage thresholds).
• Support field teams with data, insights, and recommendations to drive corrective actions.
• Build and maintain dashboards tracking deal health, utilization trends, and financial performance.
• Generate insights on deal effectiveness, including, system adoption, and ROI realization.
• Provide leadership visibility into key risks and opportunities across the deal portfolio.
• Establish standardized processes for post-deal monitoring and performance management.
• Develop frameworks and playbooks for tracking and enforcing deal compliance.
• Partner with upstream teams (Deal Desk, Pricing, Contracting) to incorporate learnings into future deal structures.
• Collaborate with Sales, Finance, Pricing Ops, Contract Management, and Customer Success (if applicable).
• Serve as the bridge between commercial execution and operational/financial performance tracking.
• Align with broader MedTech Surgery counterparts (Surgery, Polyphonic, Monarch) to ensure consistency.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
• Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager