Manager, Coaching Services

Teladoc Health•USA - TX - Remote, TX

3d•$85,000 - $100,000

About The Position

The Manager, Coaching Services is responsible for overseeing the planning, implementation, and execution of coaching services. The manager will ensure that all clinical operations adhere to regulatory guidelines, meet the highest quality standards, and are completed within established timelines and budgets. You will coordinate with cross-functional teams, project managers, and other stakeholders, to ensure the successful execution of an exceptional member experience.

Requirements

Strong leadership and coaching skills
Exceptional written and verbal communication skills
Openness to innovation, willingness to try new approaches and a candid sharing of feedback and opinions are valued traits
Exceptional time management and organizational skills, coupled with a drive for process optimization, are essential qualities
Adaptability and a collaborative mindset are important attributes
Excel in member service and delivery
Comfortable working with various technologies including MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce and learning and employee engagement platforms
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

NBC-HWC certification or ICF coach accreditation
Advanced degree in Health-related field (Nursing, Behavior, Nutrition or Exercise)
CDCES credential
Clinical knowledge in Chronic Condition Management

Responsibilities

Manage and lead a coaching services team which includes but not limited to: Contributing to corporate, divisional and team goals an KPI’s
Cultivating leadership skills among staff, empowering them to excel in their roles as leaders
Drive personal and professional development of team members, fostering a culture of continuous growth and learning
Oversee the recruitment, onboarding, training and retention strategies for Teladoc coaching staff, ensuring the team is equipped with top-tier talent
Drive a consistent level of service for all Teladoc members, overseeing performance across all coaching staff included but not limited to: Lead all Quality Monitoring/Assurance processes, overseeing the evaluation of member-coach interactions and ensuring adherence to Teladoc protocols and guiding principles
Conduct bi-annual and annual performance reviews, providing valuable feedback and guidance to enhance performance.
Spearhead initiatives to optimize efficiency and maximize utilization of resources, driving operational excellence of organizational goals, metrics and OKRs
Monitor and drive key performance indicators including utilization, outcomes, and Net Protomer Scores.
Serve as conduit for capturing team feedback and identifying opportunities for process refinement or improvement, collaborating with appropriate stakeholders to drive change effectively.
Other duties as needed