Implementation Manager - Coaching

CCL Greater China•,

3d•$63,281 - $68,281•Hybrid

About The Position

The Implementation Manager is accountable for the successful execution of client accounts across multiple levels of customization and lines of business. Acts as a strategic operations partner to the sales team in pre-sales activities, providing thought partnership for scope, resourcing, and logistics. Manages all aspects of assigned accounts to ensure work is completed on time and within scope; has overall responsibility for ensuring scope management, schedule, internal/external staffing, outside vendors, and contract deliverables. Guides and manages event production criteria and overall account performance.

Requirements

Bachelor’s degree
2-4 years of project management, program management or relevant experience
Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams).
Extensive knowledge of the project/program management.
Candidates must be legally authorized to work in the United States. CCL does not provide visa sponsorship for this position.

Nice To Haves

Experience with Virtual Meeting platforms (Zoom, WebEx, Microsoft Skype for Business, ) a plus.
Program Management Professional (PgMP)® or Project Management Professional (PMP)® certifications preferred but not required.
Depending on the region of support, the ability to speak and write in Spanish may be required or preferred.

Responsibilities

Manages a portfolio of client accounts and has overall accountability ensuring exceptional client experience and the successful execution of all contracted activities.
Set strategic direction for and execute large-scale complex projects, e.g., multi-cohort, global delivery from contracting to program close. Manages all aspects of the agreed upon service levels.
Proactively assesses project risks (e.g., loss of revenue, loss of reputation, successful execution of contract deliverables) and partners with teams to develop mitigation strategies and resolutions.
Secures resourcing for all phases of the project (people, facilities, vendors, hotels, materials).
Builds trust with internal and external partners by proactively driving alignment within client teams and regularly communicating milestones & contractual scoping deliverables status updates.
Exhibits strong understanding of the client (industry, culture, execution expectations, financial calendar, travel requirements, ).
Responsible for the development and oversight of project implementation plans/schedules and execution of deliverable.
Manages stakeholders’ communication (internal and external). Listens, speaks, and writes clearly and consistently for maximum impact.
Partners with client to develop the project level communication plans as needed (e.g., welcome letters, pre-work letters, logistics, ).
Responsible for appropriately delegating the timely entry of project level data into required CCL Confirms the data is maintained and updated regularly to ensure accurate enterprise reporting (financial, logistics, and more).
Ensures a seamless transition of client engagement logistics to the assigned Event Producers.
Accountable for project closing activities to include expense reconciliation, client invoice, session evaluation, delivery team debrief, client debrief, and other actions as Provide summary update to appropriate leadership and client team partners as required.
Monitors scope and notifies team when margin target is at risk and adjustments are required.