Manager, Cloud Migrations

Strategy•Tysons Corner, VA

1d•Onsite

About The Position

The Manager, Cloud Migrations leads the Americas regional migration function as customers transition from on-premise deployments to Strategy’s SaaS cloud platform. The role owns end-to-end migration delivery for assigned customers, ensuring delivery timelines, contractual obligations, and customer expectations are managed throughout the Transition Use Period (TUP). The manager leads migration engineers and coordinates with Sales, Consulting/Implementation (CON), Customer Lifecycle/Success (CLS), and other cross-functional stakeholders. The position focuses on predictable, high-quality migrations, avoiding TUP extensions, and supporting pre-sales proof-of-concept (POC) work and infrastructure deployments that align with customer contracts. It requires full-time onsite presence at Strategy’s corporate headquarters in Tysons Corner, Virginia, five days per week, Monday through Friday.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
At least 5 years of experience managing technical delivery teams in a SaaS, cloud, or enterprise software environment.
Proven experience leading complex customer migrations or implementations; on-premise-to-cloud experience is strongly preferred.
Ability to manage multiple concurrent projects and stakeholders in a fast-paced environment.
Strong understanding of cloud infrastructure concepts, such as virtualization, networking, storage, security, and scalability.
Excellent written and verbal communication skills, including the ability to interact confidently with customers and executives.
Experience handling escalations and driving issue resolution under time pressure.

Nice To Haves

Experience in a global SaaS company undergoing large-scale on-premise-to-cloud transitions.
Familiarity with common cloud platforms such as AWS, Azure, or GCP and enterprise integration patterns.
Background working closely with Sales, Customer Success, and Professional Services organizations.
Project management certification such as PMP, Prince2, or Agile/Scrum.
Experience defining and tracking KPIs for service delivery and customer success.

Responsibilities

Own the end-to-end planning, execution, and completion of customer migrations in the Americas region.
Ensure migrations are completed within the agreed Transition Use Period and proactively identify and mitigate risks that could cause schedule extensions.
Establish and maintain migration plans, milestones, and success criteria for each customer.
Coordinate with internal stakeholders and customers to align migration scope, timelines, and responsibilities.
Lead and manage a team of migration engineers, providing direction, prioritization, and coaching.
Allocate resources across concurrent migration projects and POCs.
Build and enforce best practices, standards, and repeatable processes for migrations and POC deployments.
Serve as the primary escalation point for migration-related issues in the Americas region.
Ensure customer requests, concerns, and escalations are addressed promptly and effectively.
Communicate migration status, risks, and mitigation plans clearly and transparently to customers.
Partner with CON/Implementation teams to align migration activities with deployment and onboarding plans.
Collaborate with Sales and Pre-Sales on POC requirements, including environment setup, data migration, and technical validation.
Work with CLS/Customer Success to ensure deployed infrastructure, configuration, and service levels match contractual obligations and support long-term adoption.
Coordinate with Product, Engineering, and Operations on technical dependencies, platform capabilities, and improvement opportunities.
Ensure migration and POC environments meet contractual terms, SLAs, and security and compliance requirements.
Track and report key metrics, including on-time migration completion, TUP extensions, customer satisfaction, and defect rates.
Drive continuous improvement in migration processes, tooling, documentation, and templates.
Contribute to playbooks and knowledge bases to improve consistency and reduce delivery risk.