Manager, Cloud Migrations
About The Position
The Manager, Migrations leads the regional migration function as customers transition from on-premise deployments to Strategy’s SaaS cloud platform. The role owns end-to-end migration delivery for assigned customers, ensuring timelines are met, contractual obligations are honored, and customer expectations are managed throughout the Transition Use Period (TUP). The manager leads a team of migration engineers and coordinates with Sales, Consulting/Implementation (CON), Customer Lifecycle/Success (CLS), and other cross-functional stakeholders. The focus is predictable, high-quality migrations, avoiding TUP extensions, and supporting pre-sales proofs of concept (POCs) and infrastructure deployments consistent with customer contracts. This position requires full-time onsite presence at Strategy’s corporate headquarters in Tysons Corner, Virginia, five days per week, Monday through Friday.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- At least 5 years of experience managing technical delivery teams in a SaaS, cloud, or enterprise software environment.
- Proven experience leading complex customer migrations or implementations; on-premise-to-cloud experience is strongly preferred.
- Demonstrated ability to manage multiple concurrent projects and stakeholders in a fast-paced environment.
- Strong understanding of cloud infrastructure concepts, including virtualization, networking, storage, security, and scalability.
- Excellent written and verbal communication skills, with the ability to interact confidently with customers and executives.
- Experience handling escalations and driving issue resolution under time pressure.
- Ownership and accountability for outcomes.
- Strong stakeholder management and negotiation skills.
- Structured problem-solving and risk management skills.
- Customer-centric mindset focused on quality and predictability.
- Ability to lead and motivate technical teams.
Nice To Haves
- Experience in a global SaaS company undergoing large-scale on-premise-to-cloud transitions.
- Familiarity with common cloud platforms such as AWS, Azure, or GCP, and enterprise integration patterns.
- Background working closely with Sales, Customer Success, and Professional Services organizations.
- Project management certification such as PMP, Prince2, or Agile/Scrum.
- Experience defining and tracking KPIs for service delivery and customer success.
Responsibilities
- Own end-to-end planning, execution, and completion of customer migrations in the Americas region.
- Ensure migrations are completed within the agreed Transition Use Period and identify and mitigate risks that could cause schedule extensions.
- Establish and maintain migration plans, milestones, and success criteria for each customer.
- Coordinate with internal stakeholders and customers to align migration scope, timelines, and responsibilities.
- Lead and manage migration engineers by providing direction, prioritization, and coaching.
- Allocate resources across concurrent migration projects and POCs.
- Build and enforce best practices, standards, and repeatable processes for migrations and POC deployments.
- Serve as the primary escalation point for migration-related issues in the Americas region.
- Address customer requests, concerns, and escalations promptly and effectively, and communicate status, risks, and mitigation plans clearly.
- Partner with CON/Implementation teams to align migration activities with deployment and onboarding plans.
- Collaborate with Sales and Pre-Sales on POC requirements, including environment setup, data migration, and technical validation.
- Work with CLS/Customer Success to ensure deployed infrastructure, configuration, and service levels match contractual obligations and support long-term adoption.
- Coordinate with Product, Engineering, and Operations on technical dependencies, platform capabilities, and improvement opportunities.
- Ensure migration and POC environments comply with contractual terms, SLAs, and security and compliance requirements.
- Track and report metrics such as on-time migration completion, TUP extensions, customer satisfaction, and defect rates.
- Drive continuous improvement in migration processes, tooling, documentation, and templates.
- Contribute to playbooks and knowledge bases that improve consistency and reduce delivery risk.
Benefits
- Eligible employees may participate in bonus programs, sales incentives, and equity awards, as applicable.
- Comprehensive benefits, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
