Manager, Clinical Program

Lifepoint Health•Richmond, TX

About The Position

The Manager, Clinical Program oversees the efficient and professional operation of assigned outpatient PHP/IOP or inpatient programs while maintaining a high standard of customer satisfaction and quality care. The manager ensures compliance with federal and state licensing requirements and Joint Commission standards, monitors care coordination and quality, supervises clinical staff, and ensures that clinical documentation is accurate, current, and compliant. The role also coordinates school, work, or case-management information for patients and is familiar with marketing efforts and budgetary items. The manager provides clinical oversight and may conduct assessments and individual, group, and family therapy; supports treatment planning, crisis response, discharge planning, and continuity of care; and collaborates with patients, families, referral sources, physicians, nursing, utilization review, and other departments. The position requires knowledge of psychiatric and chemical-dependency treatment principles, confidentiality, HIPAA, and 42 CFR Part 2. The role reports to the Director of Outpatient Services or Director of Clinical Services.

Requirements

Master's degree in Social Work, Counseling, or equivalent.
Current clinical or social work license as required by state regulations.
CPR certification and de-escalation certification required, or must be obtained within 30 days of hire.
Knowledge of psychiatric and chemical-dependency treatment principles.
Knowledge of HIPAA and 42 CFR Part 2 confidentiality requirements.
Ability to complete clinical assessments and documentation and to provide individual, group, and family therapy.
Ability to demonstrate crisis intervention and de-escalation skills.

Nice To Haves

Previous experience in an outpatient partial hospital program and/or inpatient program is preferred.

Responsibilities

Oversee operations and programming for assigned outpatient PHP/IOP or inpatient programs, following applicable operational guidelines and specialty-program requirements.
Supervise assigned clinical staff, provide performance feedback, and use counseling or corrective action when necessary.
Communicate programming, staffing, marketing, and business issues to the Director of Outpatient Services or Director of Clinical Services.
Complete and oversee chart audits, coordinate with treatment teams to ensure chart compliance, and ensure clinical documentation is accurate, current, timely, and meets regulatory requirements.
Coordinate physician follow-ups and other regulatory requirements; oversee quality assurance and review patient satisfaction forms for safety, compliance, and family perceptions of care.
Maintain relationships with referral sources, community agencies, and organizations, and interface with the Medical Director about clinical programs and patient or family concerns.
Ensure individual, group, and family interventions are delivered and documented according to professional clinical standards.
Oversee transportation-program compliance with regulations and internal policies and procedures.
Participate in complaint resolution and support vital-sign and urine drug screen capture as needed.
Assist with staffing schedules and coverage; train, mentor, and supervise departmental therapists.
Ensure required scales and assessments are completed in accordance with policy, including Columbia, BASIS-32, CABA, and patient satisfaction surveys as applicable.
Ensure therapists clarify and review therapeutic roles and treatment plans with patients and families.
Collaborate across facility departments to support seamless care, identify access barriers, and resolve barriers compliantly.
Monitor patients for safety, promptly report suspected drug use or other safety concerns, and conduct drug screens as necessary with outpatient nursing assistance.
Conduct individual, group, and family therapy; engage patients in therapeutic group discussions; contribute to group-programming schedules; and use appropriate tools and resources for group therapy.
Oversee timely and appropriate discharge, transition, and after-care planning; ensure plans address patient needs and required paperwork reaches patients and appropriate family members or referral sources in a timely manner.
Use evaluative techniques to develop and implement therapeutic treatment, provide family counseling, and actively participate in treatment planning and progress monitoring.
Communicate with patients, families, and referral sources within HIPAA and 42 CFR Part 2 requirements; document correspondence and complete releases appropriately.
Collaborate with interdisciplinary team members, including physicians, utilization review, and nursing; communicate treatment and length-of-stay issues and support utilization-review functions, authorizations, and denials as needed.
Use crisis intervention and de-escalation skills, assist the team during crises, and enact the code system according to company policy and training.
Complete clinical assessments, admission assessments, and intake paperwork when needed to support care coordination; answer crisis calls when necessary.
Support discharge planning, arrange appointments and follow-up care as directed, and interface with organizations to support continuity of care.
Assist the care coordination department as requested and perform other responsibilities assigned by leadership.