Manager, Clinic Operations - Monticello

Mercy Cedar Rapids•Monticello, MN

10d

About The Position

This position supports Mercy’s philosophy of patient-centered care by leading and managing a physician’s clinic and establishing clinic goals and performance standards to achieve positive patient outcomes. The role provides management oversight for a clinic with multiple providers, including clinics with extended operating hours, and works with the Director, providers, Human Resources, and staff to support effective clinic operations. The Manager monitors clinic performance, quality improvement, patient satisfaction, marketing strategies, payroll, staffing, employee development, and compliance with policies and regulations. The position also coordinates workflow and project changes, supports EPIC medical record use, manages operational reporting and petty cash reconciliation, and participates in staff, quality, and management meetings.

Requirements

Four years of administrative support or clinical experience in a healthcare setting.
High school diploma.
Bachelor’s degree, or equivalent years of healthcare experience in lieu of a degree.
Knowledge of healthcare administration practices, including clinic financial statement review, budgeting, and capital expenditure processes.
Knowledge of operational metrics and indicators for clinics and ancillary services.
Strong planning, organizing, delegating, and supervising skills.
Ability to communicate with and serve as a resource for people at all organizational levels, including providers, peers, and clinical and non-clinical staff.
General understanding of Medicare, Medicaid, managed care, and other third-party payor guidelines.
Knowledge of legal issues across operational areas to support regulatory compliance and protect customer rights.
Complete the requirements to achieve EPIC super user status.
Complete Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training and submit certification to Human Resources before the start or transfer date.

Responsibilities

Provide management oversight of a clinic with multiple providers, including a clinic with extended hours of operation.
Resolve immediate issues in administrative areas such as Information Services, Patient Billing, and Human Resources, and ensure timely compliance with regulations, policies, and procedures.
Prepare and monitor clinic payroll in accordance with policy, and oversee employees’ time card maintenance and absence requests.
Maintain a quality improvement program in coordination with the Director and other practice sites.
Monitor compliance with marketing and patient satisfaction strategies.
Report practice performance to the Director and identify operational efficiencies or areas for improvement; make performance measures available for review with the Director and providers as needed.
Coordinate and gather statistical information for the Director’s financial management and production reports.
Work with Human Resources to select, orient, and train staff; oversee work assignments and employee training; and ensure adequate staffing, supplementing with resource employees as needed.
Prepare and participate in employee feedback, including performance evaluations, corrective action, and commendations, working with Human Resources as needed.
Participate in projects pertaining to designated clinics or providers, serve as a liaison for project planning, and develop standards and competencies for project implementation.
Coordinate, educate, and implement clinic process workflow changes.
Facilitate and participate in team and Quality Council meetings; ensure minutes document agenda items, staff concerns, action plans, and outcomes; and attend all Clinic Manager meetings.
Serve as a resource to staff and providers on questions and issues involving the EPIC medical record.
Oversee reconciliation of petty cash with cash-paid receipts in accordance with policy.
Attend management meetings.
Review and update departmental orientation and educational materials.
Follow Mercy safety guidelines, perform job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.