Manager Clinic/Center Administration

CenterWell•Bowie, TX

4d•Onsite

About The Position

The Manager Clinic/Center Administration runs a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience. The role coordinates people, processes, and technology across front office operations, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director. The role orchestrates clinic operations, promotes a high-reliability safety culture, develops and supports staff, and uses reports and real-time data to improve clinical quality and financial stewardship. Responsibilities span daily patient flow, quality and safety oversight, people leadership, administrative processes, and patient experience.

Requirements

Knowledge of how clinics operate and function in support of patient care.
Computer literacy skills.
Ability to handle patient and stakeholder concerns while maintaining trust and rapport.
Ability to guide and support team members effectively.
Ability to manage competing priorities and allocate time effectively.
Ability to influence team behaviors and reinforce expected standards.
Ability to manage competing stakeholder needs effectively.
Ability to develop team performance over time.
Ability to address and resolve conflict constructively.
Ability to use data to guide decisions.
Ability to identify root causes and implement effective solutions.
Ability to oversee and manage the center’s financial performance.
Ability to ensure accuracy and completeness in information and processes.
Ability to remain composed and effective under stress.
Ability to choose appropriate responses in interpersonal situations.
Ability to make decisions quickly in high-pressure situations.
Ability to reflect on experience and improve over time.
Ability to recognize risks and context in real time.
Ability to understand how actions and processes connect across the system.
Essential personal attributes: reliability, integrity, and accountability.

Nice To Haves

Knowledge of Medicare structure, rules, and reimbursement.
BLS/CPR certification.
Completion of required EMR and quality-related training modules.

Responsibilities

Lead morning huddles to align the team and manage real-time escalations to maintain clinic flow and on-time starts.
Conduct daily 5S walkthroughs and manage vaccine cold-chain and sterilization logs.
Conduct weekly one-to-one meetings, manage staff schedules, and ensure competency sign-offs through reverse shadowing.
Stabilize inbox aging, manage purchasing and waste reduction, and ensure accurate point-of-service collections.
Own the service recovery system and resolve patient concerns on the same day.
Maintain an audit-ready clinic and promote a High Reliability Organization culture.
Use real-time data and reports to make decisions that improve clinical quality and financial stewardship.
Oversee the center’s financial performance.
Coach and support team members, set clear expectations, reinforce standards, and develop team performance over time.
Manage competing priorities and stakeholder needs, resolve conflict constructively, identify root causes, and implement solutions.