Center Administration

CenterWell • Alhambra, CA

1d • $71,100 - $97,800 • Onsite

About The Position

The Center Administrator is responsible for running a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across front office, clinical teams, and providers. This role is onsite and reports to the Associate Operations Director. The administrator acts as an Operational Orchestrator, guiding a smooth clinic rhythm, ensuring on-time starts and fast resolution of flow bottlenecks. They are a Safety Guardian, maintaining a "High Reliability Organization" culture and ensuring the clinic is audit-ready daily. As a People Developer, they build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths. They are also a Data-Driven Leader, using real-time data from reports to make informed decisions that improve clinical quality and financial stewardship.

Requirements

• Aware of how clinics operate and function for patient care
• Computer Literacy
• Handle patient and partner concerns while maintaining trust and partnership
• Guide and support team members effectively
• Manage competing priorities and allocate time effectively
• Influence team behaviors and strengthen expected standards
• Manage competing partner needs effectively
• Develop team performance over time
• Address and resolve conflict constructively
• Use data to guide decisions
• Identify root causes and implement effective solutions
• Manage financial performance of the center
• Ensure accuracy and completeness in information and processes
• Remain composed and effective under stress
• Choose appropriate responses in interpersonal situations
• Make decisions quickly in high-pressure situations
• Reflect on experience and improve over time
• Recognize risks and context in real time
• Understand how actions and processes connect across the system
• Reliability, Integrity and Accountability

Nice To Haves

• Medicare structure, rules, reimbursement
• Regulatory compliance and patient privacy
• BLS/CPR, compliance with required EMR and quality-related training modules

Responsibilities

• Leading morning huddles to align the team and managing real-time escalations to maintain clinic rhythm.
• Conducting daily 5S walkthroughs (Sort, Set in order, Shine, Standardize, Sustain) and managing vaccine cold-chain and sterilization logs.
• Conducting weekly one-to-ones, managing staff schedules, and ensuring competency sign-offs through reverse shadowing.
• Stabilizing "inbox aging," managing purchasing and waste reduction, and ensuring accurate point-of-service (POS) collections.
• Managing the service recovery system to resolve patient concerns on the same day.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed