Manager, Clinic/Center Administration

CenterWell•Seneca, SC

3d•$71,100 - $97,800•Onsite

About The Position

The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel providing outpatient care in a clinical setting. Working within established guidelines and procedures, the manager applies advanced technical knowledge to solve moderately complex problems and determines the approach, resources, schedules, and goals for assigned work. The role helps develop and lead implementation of facility staffing plans, policies, and procedures, and works closely with clinicians to support optimal patient outcomes. Decisions generally concern resources, approach, and tactical operations for projects and initiatives within the department. The position requires cross-departmental collaboration, briefings and area meetings, and frequent contact with other department managers. The role must be performed on-site at assigned centers and is considered patient-facing.

Requirements

At least 5 years of operational leadership experience within a multi-physician office or clinical group, including front-of-house management and clinical operations.
Direct leadership experience and demonstrated ability to lead, coach, and mentor teams.
Primary Care experience.
Full-risk value-based care (VBC) experience.
Understanding of state and federal healthcare regulations.
Experience with Electronic Medical Record (EMR) or Health Information Management (HIM) systems and knowledge of various software tools.
Proven interpersonal skills and ability to interface effectively with physicians, office staff, hospital executives, medical groups, IPAs, community organizations, and other health plan staff.
Must be able to work on-site at assigned center(s).
Candidates selected must complete TB screening as part of Humana's patient-facing role screening program.
Candidates selected must adhere to Humana's flu vaccine policy.
Current CPR certification.
Associates working in Florida must obtain ACHA Level II Background clearance.

Nice To Haves

Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; alternatively, 5 or more years of Healthcare Administration/Leadership experience.
Basic knowledge of Population Health Strategy.
Familiarity with Medicare.
Experience managing a budget of $500,000 or more.

Responsibilities

Plan and direct the work of professional and support personnel who provide outpatient care.
Help develop and lead implementation of facility staffing plans, policies, and procedures.
Work closely with clinicians to support optimal patient outcomes.
Determine approaches, resources, schedules, and goals for assigned work.
Make decisions on resources, approaches, and tactical operations for departmental projects and initiatives.
Collaborate across departments, conduct briefings and area meetings, and maintain frequent contact with other department managers.
Lead, coach, and mentor teams.